Customer Service Representative
il y a 3 semaines
Job location:
Clérac, France
- Created moment:
July 1, 2021
- Job reference:
REQ - 04520
**The Company**:
**The Position**: Customer Service Representative
**Job Summary**:
**JOB SUMMARY/PURPOSE**
Manage customer relationship following closing of sales (be the point of contact of the customer)
This position is accountable for the overall customer satisfaction and should strive to deliver an excellent service both on the day to day and in the long run.
**KEY TASKS / RESPONSIBILITIES**
**1) Order process management**:
- Place customers' orders
- Encode order with shipment date and liaise with logistic coordinator to organize shipment
- Communicate with customer on shipment dates and adjustments
**2) Inventory tracking for customers**
- Manage consignment inventory tracking/ VMI and reconcile inventory monthly
**3) Billing**
- Daily processing of domestic and export invoices for customer orders (invoices issued by finance department)
- Initiate approval of billing to finance department
- Input data in ERP
- Manage rebates & commissions
- Review data and correct discrepancies as needed
- Maintain customer invoice files for archive in customer files (electronic or non electronic)
- Manage and improve billing process and participate in ERP implementation as needed
**4) **C**ustomer communication**
- Be the point of contact for allocated customers on all information requests, complaints, etc.
- Directly collect information and communicate to customer when possible (e.g. shipment tracking)
- Liaise with ""complaints, samples & regulatory coordinator"" for requests requiring task allocation and follow-up with other functions (e.g. operations)
**5) Customer requests coordination (not directly answered by Customer Service)**Allocate tasks to the right functions**
- Allocate tasks to the right functions
- Communicate back to Customer Service for customer information
- Follow-up on tasks allocated with relevant functions (e.g. following up on samples send-out from plants)
- Manage recurring tasks (not following request from customer), e.g. safety data sheet"
- Collect customer requests requiring task allocation and follow-up with other functions from Customer Service (e.g. complaints, samples, regulatory questionnaire)
**Position Type**: Full time
and
Permanent
- Only technical issues will be monitored through the below inbox:_
- PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED._
**_ IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws._**:
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