Assistant Customer Success Manager

il y a 2 jours


Paris, France Data Impact Temps plein

Description de l'entreprise

Le développement très rapide du e-commerce et du digital donne aujourd’hui accès à des milliers de données et d’informations. Les entreprises rencontrent aujourd’hui des difficultés à exploiter cette données en mesurer les impacts.

Data Impact Impact collecte plus de 60 milliards d’informations, que nous traitons et utilisons dans des outils de veille et d’action innovants à destination des plus grands groupes de consommation tel que Unilever, Nestlé, Pepsico, Heineken

Notre objectif : donner à nos clients une véritable visibilité sur le marché et leurs performances e-commerce.

Aujourd’hui : Data Impact by Nielsen IQ est leader des solutions d’analyse e-retail avec plus de 40 pays d’intervention (Europe, Etats Unis, Asie)

Malgré une forte expansion, l’esprit Start-up fait partie de l’ADN de Data Impact, créé en 2014.

Une atmosphère conviviale et un climat de confiance, qui favorise l’autonomie et le challenge et offre de réelles opportunités d’embauche

Description du poste

En tant qu’assistant Account Manager en stage, tu intégreras notre équipe de Customer Success. Tu assisteras les Account Managers dans leurs missions principales:

- Support clients : réception des besoins clients et résolution des éventuels problèmes, compréhension et analyses des problématiques clients
- Réalisation d’analyse via l’utilisation des données mises à disposition sur l’outil Data Impact
- Conseil aux clients dans la mise en place et l’exécution de leurs stratégies e-commerce (Action force de vente, stratégie catégorielle,..)
- Identification des besoins d’évolution des produits et définition des nouvelles fonctionnalités
- Formation des nouveaux clients / nouveaux interlocuteurs
- Projets transverses possible à définir pour faire grandir l’équipe en interne

**Qualifications**:

- Excellent niveau d’anglais à l’oral comme à l’écrit (l’anglais étant privilégié dans les supports internes)
- Tu es en préparation d’un Master 1 ou un Master 2 dans une filière école de commerce ou école d’ingénieur
- Profil « solutionneur » : tu es capable de comprendre rapidement les problèmes de tes clients et de proposer des solutions adaptées
- Tu as un très bon relationnel et tu es aussi bon dans la négociation que dans l’explication et la formation
- Tu es très à l’aise avec EXCEL et PPT
- Tu es autonome et tu recherches des nouveaux challenges

Informations supplémentaires

Process:

- Interview with the HR in English
- Case study - analyse de données
- Entretien avec le Customer Success Director en français

LI-DAIM

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.


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