Customer Support Junior Fr/eng/sp
il y a 2 semaines
At Mangopay, our mission is to power the payment infrastructure and payment operations of the world's biggest and most exciting marketplaces & platforms.
We provide marketplaces and platforms with powerful modular payment and regulatory solutions. Since 2013, we have enabled the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms such as Vinted, Rakuten, Chrono24, La Redoute, Wallapop and over 2,500+ more.
Our team of 400+ is spread across Europe, with offices in Berlin, Dublin, Luxembourg, London, Madrid, Paris, and Warsaw. In an environment where marketplaces and fintech ventures are thriving, we're actively seeking exceptional individuals to tackle the challenges in our field and contribute to our growth. Our commitment to diversity is unwavering, and we are dedicated to promoting employee well-being, inclusivity, and equal opportunities. Joining Mangopay means you'll be part of a dynamic, flexible, and rapidly growing team.
As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team **based in France, Luxembourg and Spain**.
**Responsibilities**:
Respond to customer compliance, finance, fraud, technical and commercial inquiries and moreTroubleshoot varying degrees of different problemsOrganize, plan, and prioritize workload, and complete other assigned special projects as neededEducate customer on the use of our API and productAccurately document and update records in required systemsBuild customer loyalty through exceptional customer serviceContribute ideas on ways to improve products and servicesMaintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
- Perform additional duties within the department as needed
**Qualifications**:
- Strong Customer service experience
- **Excellent level (both verbal and written) in English, French and Spanish is required**:
- You have a thorough understanding of how a REST API works
- Knowledge of Salesforce
- A previous work experience with confidential customer account information is appreciated
- Passion for helping others - going above and beyond for our customers
- Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Being flexible/adaptable
- Continuously looking for areas of improvement
- Ability to multi-task with ease, effectively prioritize tasks and be a self-starter
- Ability to work under pressure / Time management skills
- Speaking an additional language (German, Italian,...) will be a considered as an asset
**Recruitment process**:
- HR Call
- Interview with team manager
- Interview with head of department
- Offer
- We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status._
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