Customer Success Manager

Il y a 2 mois


Paris e, France Ezus Temps plein

**Your mission if you accept it**
- Onboarding: Set up accounts for our new English and Italian speaking customers while managing their timeline schedule as Project Manager. Train and provide personalised assistance to customers during their onboarding phase so that they use the product optimally and adapt quickly.
- Activation: Oversee activation and provide ongoing support to customers. Work closely with internal teams to ensure fast and efficient support to customers, as well as up-to-date, accurate and relevant documentation in the help desk.
- Account management: Manage a portfolio of customers to maintain a high level of customer satisfaction (NPS), ensure contract renewals, make additional sales and try to win back some lost customers. Depending on your profile and interest, you could be in charge of managing integration projects (around 2-3 months) for larger customers.

**Required profile**
- Fluent English and: you must be able to communicate fluently in English and Italian to provide the best support to our English and Italian speaking clients. Any other language is a bonus :)
- Excellent communication skills: you must be able to communicate effectively with customers to understand their needs and provide effective support. This includes the ability to deliver training to groups of 1-6 people in a timely and targeted manner, as well as keen active listening skills to best assist our customers with their specific business needs.
- Results-oriented: you should not be afraid of volume and be able to organise and prioritise your time, focusing on the most value-added tasks, even if that means missing out on some less important tasks. You should be ambitious and aim to exceed your goals.
- Curiosity: you must have deep product knowledge to help our customers make the most of their capabilities. You must be comfortable with the unknown and enjoy learning new things, whether it's about the specifics of the inbound travel agency business or the technical aspects of our software.
- Leadership: You must take quick and effective initiatives to solve problems that come your way. You should not be afraid to take risks and make mistakes; you should be comfortable with broad responsibilities and specific objectives without the need for constant supervision.
- Teamwork: you will be in constant interaction with the product team and the sales team. You are the first link in the feedback loop and must be able to escalate comments related to technical or product issues appropriately.

**Further information**

What makes this position at Ezus special.
- Attractive remuneration depending on profile and performance.
- Swile restaurant card (13€/day)
- 8-10 additional days off (RTTs)
- 50% participation in the cost of public transport
- Health insurance provided by Alan
- Annual bonus of 1% of total redistributed sales
- Coffee, tea and fruit available daily
- Weekly/monthly team afterworks
- Office in the heart of Poissonnière (10e Paris)
- A key opportunity to join a fast-growing startup in TravelTech.
- A passionate and collaborative work environment with a real team spirit.

Recruitment process
- 30-minute online interview with Pedro (Operations Manager) or Alexandre (Right Hand)
- 30-minute interview with a CSM, practical case study.
- 60-minute final interview with the Head of Ops and with others members of the Ops team.

To apply

Type d'emploi : Temps plein, CDI

Rémunération : à partir de 20 000,00€ par an

Avantages:

- Intéressement et participation
- Prise en charge du transport quotidien
- RTT

Horaires:

- Du lundi au vendredi
- Repos le week-end
- Travail en journée

Lieu du poste : Télétravail hybride (75010 Paris 10e)


  • Customer Success Manager

    il y a 6 heures


    Paris 10e, France Legalstart Temps plein

    Description de l'entreprise Depuis 2014, les équipes de Legalstart contribuent à transformer en profondeur le marché du droit et des services aux entrepreneurs. Notre mission : simplifier la vie des entrepreneurs au quotidien. Legalstart est la 1ère plateforme française de services juridiques et administratifs à destination des entrepreneurs et des...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...


  • Paris, France Go1 Europe Temps plein

    **The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...

  • Customer Success Manager

    Il y a 2 mois


    Paris, France Shipup Temps plein

    At **Shipup**, our mission is **to create a seamless, proactive, and branded post-purchase experience for online retailers**. If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. **For online retailers, a bad post-purchase experience is a costly nightmare**: it hurts customer satisfaction,...


  • Paris 10e, France Acrelec Temps plein

    Customer Success Assistant Full-time, Paris **About** In 2004, Acrelec revolutionized the restaurant industry by pioneering the self-order kiosk with McDonald’s in France. Ever since, we design and develop software and hardware solutions that aim to enhance the in-store customer experience and automate the store’s operations.Acrelec also pioneered the...

  • Customer Success Manager

    il y a 2 jours


    Paris 16e, France Ping Identity Temps plein

    At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France Dataiku Temps plein

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 2 jours


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 5 heures


    Paris, France MANGOPAY Temps plein

    Company Description MANGOPAY’s mission is to shape the future of exchanges! We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Okta Temps plein

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Customer Success Manager

    il y a 3 jours


    Paris, France Rise Up Temps plein

    Company Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...

  • Customer Success Manager

    il y a 2 jours


    Paris, France Zscaler Temps plein

    Company Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France LanguageWire Temps plein

    Do you have experience with Customer Success? Even better, do you know the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! **The role you’ll play**: We are looking for a French and English-speaking Customer Success Manager to join our Customer Success team in the Paris...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France Zscaler Temps plein

    Company Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...


  • Paris, France Own Company Temps plein

    Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...

  • Customer Success Manager

    il y a 2 jours


    Paris, France Rise Up Temps plein

    Company Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...

  • Customer Success Manager

    il y a 1 jour


    Paris, France Rise Up Temps plein

    Company Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...

  • Customer Success Manager

    Il y a 2 mois


    Paris, France SWEEP Temps plein

    **Sweep is hiring a Customer Success Manager to work on our enterprise climate program software.**: Sweep maps climate and ESG data across an entire business to reduce carbon emissions, improve social and environmental performance, and create audit-ready reports to run the best sustainability programs. Sweep empowers companies to build resilience to global...