Flexis - Multi-brand Aftersales Project Leader Cdi

Il y a 2 mois

Lyon, France Volvo Group Temps plein

We are Flexis, a pioneering start-up dedicated to revolutionizing last-mile delivery with our innovative electric vehicles. Our mission is to provide sustainable, efficient, and reliable transportation solutions for urban logistics. As we continue to grow, we are looking for passionate and talented individuals to join our team and contribute to our vision.

We are seeking a highly motivated and experienced Multi-brand Aftersales Project Leader to join our team. In this role, you will oversee and manage the aftersales offer for our electric vehicle range, ensuring top-notch customer satisfaction and operational excellence. You will be responsible for developing and implementing aftersales strategies and managing multi-brand service operations.

**Key Responsibilities**:

- Develop and execute comprehensive aftersales strategies to enhance customer satisfaction and loyalty.
- Manage multi-brand service operations, ensuring seamless coordination and efficient service delivery.
- Monitor and analyze aftersales performance metrics, identifying areas for improvement and implementing corrective actions.
- Collaborate with cross-functional teams to ensure alignment of aftersales services with overall business objectives.
- Establish and maintain strong relationships with customers, suppliers, and partners.
- Handle customer inquiries and complaints with professionalism, providing effective solutions in a timely manner.
- Stay updated with industry trends, emerging technologies, and best practices in aftersales services.

**Qualifications**:

- Bachelor’s degree in Business Administration, Engineering, or a related field.
- Proven experience in aftersales management, preferably within the automotive or electric vehicle industry.
- Strong understanding of multi-brand service operations and customer service excellence.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
- Proficiency in using Excel and Power BI

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity to work in a dynamic and fast-growing start-up environment.
- Career development and growth opportunities.
- Collaborative and inclusive company culture.
- The chance to make a significant impact on the future of urban logistics and sustainability.

**How to Apply**: If you are excited about this opportunity and believe you have the skills and experience to excel as our Multi-brand Warranty Leader, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.

Flexis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Flexis**:
We want to become the primary provider of electrified last mile delivery services through connected solutions and vehicles for our B2B partners and customers.

To make this project come true, the Joint Venture Flexis will receive initial funding and support from two major actors of the commercial vehicle sector.

We are a team of diverse peers looking to create a future company which will grow to 100+ collaborators over the next six months.
We aim to make this project raising significant investments and reach rapidly a significant size with sales in excess of 2Bn. We are thinking big and fast. We will operate at the junction between electric vehicles and the digital world.

Being part of the team will offer you a strong opportunity to work on a Joint Venture creation and bring your passion, experience, startup mindset to move forward with a more sustainable environment.

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