Customer Service Coordinator

Il y a 2 mois

Paris, France blackcrows Temps plein

**Présentation de l’entreprise**

Fondée en 2006 par les skieurs Camille Jaccoux, Bruno Compagnet et l’Industriel Christophe Villemin, **blackcrows** est spécialisée dans le ski freeride et de randonnée, ainsi que les vêtements techniques outdoor.

Distribuée dans le monde, notre marque au positionnement premium bénéficie d’une excellente empreinte sur le marché européen et connait actuellement une très forte croissance sur le marché nord-américain. Basée à Chamonix Mont-Blanc, et établie également en Californie, la marque a su conserver son ADN : associer design et performance dans ses produits.

**Description du p**oste**

Afin de rejoindre son équipe opérations Europe, **blackcrows** est à la recherche d’un/une **Customer Service Coordinator**. Il/Elle sera chargé/e d’assurer la bonne exécution du processus order to cash ainsi que la satisfaction client pour blackcrows, en Europe.

Il/Elle travaillera également en étroite collaboration avec les directeurs des ventes, la finance, les clients ainsi que l’équipe opérations.

**Rôles et responsabilités**

**Objectifs du poste**
- Assurer la satisfaction client.
- Résolution efficace des problèmes : gérer et résoudre les plaintes des clients de manière rapide et professionnelle.
- Maintenir une documentation précise et organisée des interactions avec les clients.
- Faciliter une communication fluide entre le service client et les autres équipes.

**Responsabilités**
- Gérer les interactions clients : répondre aux demandes, donner la visibilité nécessaire et remonter les problèmes clients en trouvant des solutions efficaces et en assurant un suivi complet.
- Gérer les commandes : réception, validation et traitement des commandes.
- Allouer les commandes en fonction de taux de disponibilités produits.
- Alerter et remonter les problèmes de ruptures, litiges clients.
- Facturer : générer des factures précises et conformes aux commandes, aux conditions de paiement et taxes applicables.
- Suivre les livraisons des commandes et leurs éventuels litiges.
- Contribuer à l’amélioration continue.
- Documenter et maintenir les procédures.

**Profil**

**Formation et Expérience**

De formation Bac +2 minimum idéalement en supply chain/logistique, vous avez une forte expertise métier en opérations & service client.

Vous vous placez en tant que référent tant en termes techniques qu'humain et savez travailler en collaboration en interne mais aussi avec les partenaires externes. Vous êtes rigoureux, organisé, autonome et adaptable. Vous possédez un esprit curieux et créatif.

**Compétences requises**
- Excellentes compétences analytiques et capacité à travailler avec différents types de données
- Forte aptitude à la communication et à la collaboration interfonctionnelle
- Connaissance des systèmes ERP, SAP un plus
- Capacité à anticiper et à remonter les risques en apportant des solutions éventuelles
- Compétences en amélioration continue.
- Anglais: parlé, lu, écrit

**Ce que nous vous offrons**
- Rare occasion de participer au développement d’une marque à croissance rapide au niveau international
- Possibilité de se joindre à une équipe passionnée, engagée et multiculturelle
- Solides valeurs fondamentales qui font notre ADN en tant qu’entreprise : équité et bienveillance, esprit d’équipe, attitude positive, ouverture d’esprit, culture du ski et outdoor

**Contrat**
- CDI 35h
- localisation : Paris
- Dès que possible

**_ blackcrows_**_ s’est engagé à fournir un environnement de travail qui favorise la diversité, l’inclusion et l’égalité des chances, en matière d’emploi, sans distinction de race, de couleur, de genre, d’âge, de croyance, de religion, d’origine nationale ou ethnique, de handicap (physique ou mental), d’état matrimonial, de citoyenneté, d’ascendance, d’orientation sexuelle, d’identité de genre et d’expression de genre, ou de tout autre statut légalement protégé._
- Nous sommes par ailleurs convaincus que l’équité et la diversité favorisent la créativité et l’efficacité, qui, à leur tour, augmentent de manière pérenne la performance de Black Crows. Nous avons à cœur de refléter la société dans laquelle nous vivons, ainsi que la diversité de nos clients._
- Nous sommes engagés afin de prévenir toute forme de discrimination et nous avons besoin de nos collaborateurs pour assumer avec nous cette responsabilité._

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