French Customer Service Specialist
il y a 1 mois
Hello MEXC is looking for a French Customer Service. If you want to join a young
and ambitious team and become part of a global exchange, then you are exactly the
person we are looking for
**Why us?**
exchanges by trading volume (Top 10 according to CoinMarketCap)
2. Competitive salary + bonuses
3. Career advancement
4. Various benefits and support from the company
5. Fully remote work - you can work from anywhere
**Responsibilities**:
1. Responsible for receiving inquiries from users through online customer service
tools and answering users' concerns;
2. Timely feedback on the problems existing in the process, collect and sort out
problems
3. Proficiency in French and English. Mandarin ability is preferred;
4. Strong business sensitivity, able to grasp essential business concepts after
training. Financial knowledge and experience are preferred;
5. Brainstorm obstacles in user experience, dig out user needs, and promote
problem-solving and process optimization;
6. Able to adapt to shift work. / Able to adapt to long night shift work.
**Job requirements**:
1. Good logical thinking ability, able to judge the real needs of users;
2. Enthusiastic about customer service, responsible for customer experience, and
able to provide comprehensive problem solutions;
3. Effectively adjust communication methods and styles according to different
objects;
4. Have self-management skills and be able to work independently in a fast-paced
environment that is constantly changing;
5. Good learning ability, good at discovery and self-summarization;
6. Have experience in providing support to customers, and the support methods
7. Good at communication, good expressive ability, strong affinity, hard-working, good pressure-bearing ability;
8. French and English Fluency is required. Mandarin is preferred
Type d'emploi : Temps plein
Rémunération : 2 000,00€ à 3 000,00€ par mois
Expérience:
- crypto CS: 1 an (Requis)
Langue:
- French (Requis)
- English (Requis)
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