Operations Manager
Il y a 2 mois
**Critères de l'offre**:
- Manager (H/F)
- Paris (75)
- CDI
- Temps Plein
**L'entreprise **:Hosco**:
Épanouissez-vous dans votre carrière
Faire carrière dans l'hôtellerie-restauration est plus qu'un simple travail, c'est l'aventure d'une vie.
Hosco a été fondé en 2011 avec une vision très claire : rassembler, inspirer et proposer des offres d'emploi à tous les professionnels de l'industrie de l'accueil, partout dans le monde.
Depuis, nous avons développé un concept unique qui connecte les professionnels qualifiés, employeurs et école hôtelières du monde dans un seul et même réseau.
Hosco propose des opportunités d'emploi dans plus de 80 pays à travers le monde. Que vous recherchiez un contrat à temps plein, à temps partiel ou saisonnier, commencez votre recherche par la destination de vos rêves
Il est également possible d'améliorez vos compétences et faire évoluer votre carrière avec Hosco Learning. Nous disposons d'une centaine de cours d'hôtellerie et de restauration dispensés par des professionnels du secteur.
Notre conseil ? Soyez la meilleure version de vous-même
**Description du poste**:
You are probably the most important person in our Welkin and Meraki locations. The reason is you welcome our guests and visitors in a welcoming, smiling manner as you may expect in a Five-star Hotel. A meeting with you is refreshing in kindness, hospitality and helpfulness.
This is, and nothing less, what we - and you - stand for.
As the key part of a Welkin and Meraki Hospitality and welcoming team, you are responsible for providing a 5-star service to our guests and visitors. Ensuring their experience visiting our building is a lasting one. Next to the welcoming area in our location we also service our guests with barista made coffee, tea or water, the best there is, because that is what and how we do things.
In the day to day management of our location, you have a substantial role in managing meeting room bookings, secretarial services, and much more, in short, making sure the demands of our guests and visitors are rapidly and accurately met. Making your team performance visible and supervise in a cooperative way.
We expect that you will deliver a high-quality service to our guests with a smile and that your voice is a colourful one on the phone. Make people smile because you made their day.
As you are a key person in our Welcoming and Hospitality team, you will work together with your team of hosts and a sales manager. Important that you provide support to the sales manager and as an operations manager you are running the Welkin and Meraki location on a day-tot-day basis, delivering these highest standards of customer service and achievement of budgeted targets.
You as an operations manager (OM) is responsible is in addition to managing the reception also responsible for client retention in the location and the increase of the guest service income. You are accountable for delivering an effective and efficient location of Welkin and Meraki in line with guidelines provided in the Welkin and Meraki standards and policies. You are responsible for overseeing and executing all guest administrative and technical services, ensuring rapid response and high satisfaction level. Furthermore, you are in charge of management, guidance, motivation and training of the hosts of the location. You will report to an Operation Director (EMEA).
- Team management
Demonstrating ability to manage a team. Supporting/ encouraging team goals.
- Teamwork and collaboration
Cooperating and demonstrating positive attitude towards others. Working effectively and cooperatively with others.
Establishing and maintaining good working relationships.
- Customer Service Orientation
Meeting and anticipating guests needs to insure guests satisfaction. Responding to inquiries in a timely manner.
Ability to handle difficult situations.
- Quality focus
Accomplishing tasks by considering all areas involved no matter how small. Showing concern for all aspects of the job.
Setting high performance standards for yourself and the location. Monitoring quality and consistency.
- Continuous improvement
Originating action to improve existing conditions and processes.
Using appropriate methods to identify opportunities, implement solutions and measure impact.
- Continuous learning
Actively identifying new areas for learning.
Regularly creating and taking advantages of learning opportunities.
**Salaire et avantages**:
**Salaire**: Salaire selon profil
**Référence**: 28859786
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