Customer Solutions Manager
Il y a 7 mois
**Description de l'entreprise**:
Talents Commerciaux, cabinet de recrutement dédié aux professions
commerciales, vous accompagne dans la réalisation de vos projets
professionnels en vous proposant des offres ciblées correspondant à
votre profil et vos attentes. Nos consultants sont animés par le
souhait d'une collaboration satisfaisante sur le long terme, gage
d'un recrutement réussi.
**Description du poste**:
Notre cabinet recherche pour l'un de nos clients, leader international
dans la livraison de colis, un CUSTOMER SOLUTIONS MANAGER H/F,
BASÉ(E) À ISSY-LES-MOULINEAUX (92).
- 2 jours de télétravail sont possibles.
Les clients de l'entreprise sont les principaux acteurs de leur
industrie. Ils sont divisés en 6 marchés : commerce électronique,
industrie, mode, vêtements de sport, haute technologie, santé.
VOUS OCCUPEZ UN POSTE DE COORDINATION DE PROJETS
D'EXPÉDITION/LIVRAISON COMPLEXES À L'INTERNATIONAL, DES
DÉPLACEMENTS SONT À PRÉVOIR.
VOUS AVEZ LES RESPONSABILITÉS SUIVANTES:
- Accompagner les responsables des comptes stratégiques et les
Business Units : Fournir un soutien technique aux gestionnaires de
comptes stratégiques pour améliorer l'expérience client. Trouver
des solutions ad hoc pour les demandes spécifiques des clients (mise
en place informatique, service client, opérations).
- Gestion des Projets Clients du démarrage au suivi Client:
Comprendre et qualifier les besoins des clients. Déterminer la
solution et le plan d'action appropriés Coordonner transversalement
et suivre le démarrage et le déploiement des solutions proposées.
Analyser les améliorations opérationnelles et gérer les plans d'actions correctives (amélioration opérationnelle, TI, ajustement des processus, etc.). Rédiger, mettre à jour des documents de connaissance client (Standard Operational Procedures).
- Gestion de la performance : Suivi des demandes des Key Account Managers et des clients. Mettre à jour les indicateurs clients. Présenter les résultats.
**Description du profil**:
- LA MAITRISE DE L'ANGLAIS EST OBLIGATOIRE. UNE DEUXIÈME LANGUE
EUROPÉENNE EST APPRÉCIÉE.
- Vous avez au moins 5 à 10 ans d'expérience sur un poste
similaire.
- Vous êtes issu(e) d'un milieu similaire : service de livraison,
transport, supply chain...
- Vous avez l'habitude de la gestion de projet dans des contextes
internationaux.
-
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