Customer Solutions Manager

Il y a 7 mois


IssylesMoulineaux, France Talents Commerciaux Temps plein

**Description de l'entreprise**:
Talents Commerciaux, cabinet de recrutement dédié aux professions
commerciales, vous accompagne dans la réalisation de vos projets
professionnels en vous proposant des offres ciblées correspondant à
votre profil et vos attentes. Nos consultants sont animés par le
souhait d'une collaboration satisfaisante sur le long terme, gage
d'un recrutement réussi.

**Description du poste**:
Notre cabinet recherche pour l'un de nos clients, leader international

dans la livraison de colis, un CUSTOMER SOLUTIONS MANAGER H/F,

BASÉ(E) À ISSY-LES-MOULINEAUX (92).
- 2 jours de télétravail sont possibles.

Les clients de l'entreprise sont les principaux acteurs de leur

industrie. Ils sont divisés en 6 marchés : commerce électronique,

industrie, mode, vêtements de sport, haute technologie, santé.

VOUS OCCUPEZ UN POSTE DE COORDINATION DE PROJETS

D'EXPÉDITION/LIVRAISON COMPLEXES À L'INTERNATIONAL, DES

DÉPLACEMENTS SONT À PRÉVOIR.

VOUS AVEZ LES RESPONSABILITÉS SUIVANTES:

- Accompagner les responsables des comptes stratégiques et les

Business Units : Fournir un soutien technique aux gestionnaires de

comptes stratégiques pour améliorer l'expérience client. Trouver

des solutions ad hoc pour les demandes spécifiques des clients (mise

en place informatique, service client, opérations).
- Gestion des Projets Clients du démarrage au suivi Client:
Comprendre et qualifier les besoins des clients. Déterminer la

solution et le plan d'action appropriés Coordonner transversalement

et suivre le démarrage et le déploiement des solutions proposées.

Analyser les améliorations opérationnelles et gérer les plans d'actions correctives (amélioration opérationnelle, TI, ajustement des processus, etc.). Rédiger, mettre à jour des documents de connaissance client (Standard Operational Procedures).
- Gestion de la performance : Suivi des demandes des Key Account Managers et des clients. Mettre à jour les indicateurs clients. Présenter les résultats.

**Description du profil**:

- LA MAITRISE DE L'ANGLAIS EST OBLIGATOIRE. UNE DEUXIÈME LANGUE

EUROPÉENNE EST APPRÉCIÉE.
- Vous avez au moins 5 à 10 ans d'expérience sur un poste

similaire.
- Vous êtes issu(e) d'un milieu similaire : service de livraison,

transport, supply chain...
- Vous avez l'habitude de la gestion de projet dans des contextes

internationaux.



  • Issy-les-Moulineaux, Île-de-France Geopost Temps plein

    Job OverviewIn today’s fast-paced logistics sector, companies must adapt quickly to stay ahead of the competition. As a Digital Solutions Portfolio Manager for Customer Experience at Geopost, you will play a crucial role in developing and deploying innovative digital solutions to enhance customer service.This is an exciting opportunity to join a global...


  • Issy-les-Moulineaux, Boulogne-Billancourt, France Geopost Temps plein

    About GeopostGeopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...


  • Issy-les-Moulineaux, France Geopost Temps plein

    About GeopostGeopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...


  • Issy-les-Moulineaux, France Geopost Temps plein

    About GeopostGeopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...

  • Ai Solution Manager

    Il y a 7 mois


    Issy-les-Moulineaux, France ServiceNow Temps plein

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Issy-les-Moulineaux, France Microsoft Temps plein

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve...

  • Customer Success Manager

    il y a 5 jours


    Issy-les-Moulineaux, France Cisco Systems Temps plein

    ET&I Customer Success Manager **Who We Are**: We are a part of Emerging Technologies and Incubation Group focused on identifying breakthrough emerging solutions that create new markets and businesses for Cisco. We incubate these new opportunities in partnership with our business groups, partners and other startups. The team also continues progress...


  • Issy-les-Moulineaux, France ServiceNow Temps plein

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Issy-les-Moulineaux, France Microsoft Temps plein

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve...


  • Issy-les-Moulineaux, Île-de-France Geopost Temps plein

    About GeopostGeopost is a European leader in parcel delivery and solutions for e-commerce, with operations in over 50 countries across all continents. Its network of expert delivery brands includes DPD, Chronopost, SEUR, BRT, Speedy, and Jadlog. Geopost is leveraging its industry-specific expertise to grow the development of Out-Of-Home delivery services...


  • Issy-les-Moulineaux, Île-de-France Geopost Temps plein

    Job DescriptionIn a rapidly evolving logistics landscape, Geopost seeks a seasoned IT leader to spearhead the development and deployment of Digital Customer Service Solutions. As a Domain Manager, you will be part of the Process & Group Solution Department, reporting directly to the Head of Delivery in charge of Marketing, Customer Service, and Communication...


  • Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps plein

    About Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...


  • Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps plein

    About Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...

  • Customer Success Manager

    Il y a 2 mois


    Issy-les-Moulineaux, France Tinubu Temps plein

    Le/la Customer Success Manager pour la solution Tinubu Credit sera responsable de: - Assurer l’adoption complète des modules et fonctionnalités du produit Credit. - Aider les clients à atteindre leurs objectifs souhaités, en démontrant la valeur de notre produit et en favorisant le succès à long terme. - Résoudre proactivement les défis des...


  • Issy-les-Moulineaux, France Microsoft Temps plein

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve...


  • Issy-les-Moulineaux, France AccorCorpo Temps plein

    **Company Description** Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. **Accor Tech & Digital, jobs in the tech field where...


  • Issy-les-Moulineaux, France Microsoft Temps plein

    Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes? Are you passionate about cybersecurity? Do you enjoy working on a high-performing, fast-paced Cybersecurity team? If so, we are looking for you! The Microsoft Security organization’s mission of making the world a safer place has never been more...


  • Issy-les-Moulineaux, Île-de-France Geopost Temps plein

    Geopost, a European leader in parcel delivery and solutions for e-commerce, is expanding its Digital Services team. We are seeking two highly skilled B2B Digital Project Managers to join our dynamic team under one offer. These roles involve managing the development and deployment of digital solutions tailored for business customers, focusing on either the...

  • Customer Business Manager

    il y a 13 heures


    Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps plein

    About Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...

  • Customer Business Manager

    il y a 7 heures


    Issy-les-Moulineaux, Hauts-de-Seine, France Geopost Temps plein

    About Geopost Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home...