Customer Success Manager

Il y a 3 mois

Paris, France Partoo Temps plein

Partoo est une scale-up saas B2B qui a à cœur d’aider les commerces locaux, grandes entreprises ou PME à se rapprocher de leurs clients. Pour cela, ils ont développé une plateforme tout-en-un et différentes solutions qui s’articulent autour de 3 propositions de valeur : Get found, Get chosen & Get clients.

À travers ces 3 propositions, ils ont développé plusieurs produits qui s’adaptent aux évolutions du parcours d’achat des clients:
**Get found**

Presence: Synchroniser les informations des magasins sur les principales plateformes (Google, Facebook, Waze, etc.), annuaires et GPS.

Store Locator: Aider les clients à trouver le magasin qui leur convient grâce à des données locales actualisées et des filtres dédiés sur les sites web des enseignes.

Réseaux sociaux: Gérer les publications sur Facebook, Google, Instagram, etc.

***

**Get chosen**

Review: Centraliser, répondre et analyser les avis clients reçus sur Google et Facebook.

Booster: Obtenir des avis positifs supplémentaires sur Google par le biais de SMS et de QR codes.

***

**Get clients**

Messages: Centraliser et répondre à tous les messages de chat reçus via Google Business Messages, Messenger et bientôt aussi via Instagram, whatsapp, etc. (templates messages, conversations starter, appels manqués...)

Quelques chiffres

-> Un label Happy at Work et l'une des meilleures notes Glassdoor de l'écosystème avec 4.6/5 pour plus de 260 avis ️️️️️️️️️️-> 450+ employés heureux, 37 nationalités différentes, des bureaux à Paris et Barcelone
- Ils gèrent 300 000 points de vente et travaillent de manière transversale avec +1000 chaînes (Carrefour, Generali, Toyota, Décathlon, Leroy Merlin etc.) et +6000 pme dans environ 150 pays.

**CONTEXTE \uD83D\uDE80**

Leader de la visibilité en ligne en France, Partoo accompagne plus de 300 000 points de vente dans 150 pays. Nous cherchons aujourd’hui à renforcer notre équipe CSM pour apporter la meilleure expérience possible à nos clients français Mid-Market.

**EQUIPE \uD83D\uDC99**

Tu évolueras au sein du département Success composé de presque **40 **personnes, répartis en **4** équipes recouvrant nos **4** différents scopes géographiques (France, Italy & MENA, Iberia & LATAM et Europe). Côté Success France, il y a **4** managers (Lucas, Pia entre autres) et 4 CSM Mid Market dans ton équipe \uD83E\uDD29.

Tu reporteras directement à Pia, notre Team Lead CSM Mid-Market en poste depuis plus de 5 ans chez Partoo

**MISSIONS \uD83D\uDD25**:

- ** Assurer la satisfaction des clients français**:

- Accompagner la transformation digitale de réseaux entre 30 & 500 de points de vente
- Réaliser des formations sur la plateforme Partoo et les nouvelles tendances de marché
- Faire des recommandations pour améliorer la performance des clients
- Présenter des revues de performance (trimestrielles, annuelles) et démontrer la valeur de Partoo lors de meetings avec des C-Levels
- **
Assurer la croissance du portefeuille**:

- Renouveler les clients existants Détecter les opportunités de ventes additionnelles (up-sells / cross-sells)
- **Améliorer la solution Partoo et les process**:

- Collaborer avec les équipes Produit pour améliorer la plateforme (feedbacks, remontée de bugs)
- Être force de proposition sur des projets internes, participer à l'amélioration des process pour faire gagner l'équipe en efficacité

**PROFIL CIBLE \uD83C\uDFAF**:

- Minimum 4 ans d’expérience sur un rôle similaire
- Curiosité, autonomie et proactivité
- Rigueur et capacités d’organisation
- Esprit analytique et problem-solving
- Excellente communication écrite / orale
- Maîtrise de l'anglais ou volonté de progresser en anglais (meetings internes)

**Rémunération & Avantages salariaux \uD83D\uDCA1**:

- Rémunération: Entre 44k et 59K fixe (85% fixe + 15% variable) en fonction de la séniorité. Toutes nos grilles de rémunération sont définies avec l’outil Figures et sont élaborées via notre "Career Path" (séniorité, compétences et équité interne)
- BSPCE; après un an d'ancienneté, nous offrons 35% du salaire fixe annuel en BSPCE, en fonction d'une valeur pré-établie et avec un "vesting" de 3 ans, pour faire profiter les équipes de notre valorisation.
- Accès à plusieurs activités sportives en interne (yoga, running, foot, escalade ) et un partenariat avec Gymlib (4500 salles de sports et 300 activités)
- Avantages CSE via Leeto ainsi qu’une carte Worklife (tickets restaurant, forfait mobilité durable, tickets CESU...)
- Mutuelle Santé Alan et solution de prévention de santé mentale avec Alan Mind et Moka.care
- 6 RTT/an
- 6 semaines de télétravail/an (après un an d’ancienneté) et 1 à 2 jours de télétravail/semaine
- Événements internes/externes (soirée à thème, séminaires d’équipe et d’entreprise, parcs Astérix...)
- Découvrez nos bureaux éco-responsables à Paris 18 comme au premier j

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