Global Customer Service Manager
il y a 4 jours
Based at the headquarters in La Ménitré (35 minutes from Angers, 30 minutes from Saumur), your mission will be to:
- ** Directly supervise 3 operational Managers in France** (approximately 20 people indirectly) and **1 Manager in Japan.**Embody the **culture and values of the Customer Service** with leadership and kindness,** coordinate activities,** help prioritize tasks/activities, and resolve any blocking situations.
- ** Ensure customer satisfaction** _(Net Promoter Score, KPIs)_ and identify/implement necessary improvement measures.
- In this regard, the Customer Service Manager will be **responsible for leading our 2 ongoing projects** _(automation of data and customer document entry, and creation of a new customer satisfaction measurement tool)_ with the **support of IT teams.**:
- ** Understand commercial challenges and regulatory changes**to meet commercial objectives. Act as the **interface between commerce, procurement** (called "operations") and the** Supply Chain**through various meetings and transversal missions.
With an education in **commerce, supply chain**, or any other equivalent field, you have over **5 years of managerial experience. Solution-oriented,**you demonstrate **listening skills** and **curiosity** to fully understand the situations encountered. Thanks to your **adaptability** and **autonomy**, you will be able to handle them **methodically** and with **perspective,** to respond quickly, and then** improve existing processes and customer satisfaction.** To do so, you will rely on your **leadership skills** to successfully carry out the projects entrusted to you and **guide managers and their teams through change.** Thanks to **communicative skills**, you're** fluent in English** and have a **good level in french,** in order to **create connections between collaborators and managers** of different departments.
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