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Eu Win Customer Engineer Lead
Il y a 4 mois
**Company**: Qualcomm France S.A.R.L.
**Job Area**: Engineering Group, Engineering Group > Software Engineering
**General Summary**:
**Principal Duties and Responsibilities**:
- Provides timely and accurate answers to the most difficult customer inquiries.
- Advises Engineers in responding to complex and highly complex customer inquiries.
- Proactively identifies highly complex customer problems and works across teams to recommend and implement solutions that meet customer needs.
- Provides customer input to design engineering team regarding modifications to Qualcomm solutions and works across teams to recommend design solutions to meet customer needs.
- Performs root cause analyses on the most complex customer issues that arise to identify underlying issue.
- Works within department to ensure that appropriate resources and procedures are in place to integrate software to customer requirements.
- Leverages expertise when working across the development teams to customize Qualcomm software to meet customer needs.
- Helps debug highly complex issues in customer software systems and allocates resources as needed; works with leadership of development team to provide solutions.
- Serves as a technical expert to sales and marketing teams when discussing needs and requirements of high priority customers.
- Collaborates across teams to anticipate issues and provide solutions to ensure effectiveness of software functionality to meet customer needs.
- Acts as a tech lead on major projects to ensure they are driven to completion.
- Acts as an expert resource to others on team on matters related to debugging techniques for one or more work areas (e.g., Wi-Fi, Bluetooth).
- Reviews technical documentation for one or more modules before publication and provides feedback as needed.
- Demonstrates Qualcomm products and offerings to large and high-stakes customers and convinces them of the technical value proposition of choosing Qualcomm over its competitors.
- Meets with other teams (e.g., sales, product management) to determine strategies regarding complex customer needs (e.g., pricing issues, pain points).
- Supports global initiatives to drive business growth.
**Level of Responsibility**:
- Leads the EU CE team
- Working independently with mínimal supervision.
- Making decisions that are significant in impact, influencing overall program or project success, finances, and/or the ability to meet objectives; errors are not readily apparent due to the complexity of work process/product or time between decisions and results; errors typically result in significant expenditure of time, resources, and funds to correct.
- Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents.
- Having a great degree of influence over key organizational decisions (e.g., is making or directly making key decisions that have substantial impact on the organization).
- Completing tasks that require multiple steps that can be performed in various orders; tasks require simultaneously executing multiple cognitive abilities and maintaining information in short or long-term memory.
- Regularly determines what needs to be done and is involved with sharing innovative solutions to achieve broad policies and objectives.
- Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required.
- Occasionally participates in strategic planning within own area affecting immediate operations.
**Minimum Qualifications**:
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Software Engineering or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Software Engineering or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience.
- 4+ years of work experience with Programming Language such as C, C++, Java, Python, etc.
**Minimum Qualifications**
- 15+ years experience on customer support for WiFi driver from pre-sales, bring-up, to production maintenance.
- Customer interface experience on WLAN debug, and test software and create technical documentation.
- Familiar with WiFi driver/protocol, debugging skills in embedded environment and Linux driver, WLAN protocol Analysis
- Good spoken and written English
- Self-motivated
**Preferred Qualifications**
- 15+ years experience on customer support for WiFi driver from pre-sales, bring-up, to production maintenance.
- Access-point product support experience, further High speed SerDes interface (GMII, SGMII, PCIe, USB, SATA
