Customer Success Manager Emea

Il y a 5 mois


Paris, France Dailymotion Temps plein

**Company Description**
Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also "_Dailymotion for Enterprise_", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.

Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.

Dailymotion is actively looking for a Customer Success Manager within the Customer Success & Account Management team.

As a Customer Success Manager, you will serve as advertiser and agency point-of-contact for all campaign-related inquiries from start to finish of campaign lifecycle.

Your main KPIs are client’s conversion and retention.

Your scope will include, but is not limited to, the following:

- Respond to RFPs and client inquiries working closely with Sales, AdOps and Marketing teams
- Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
- Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
- Ability to work on push to increase revenue on his/her portfolio
- Conduct in-depth analysis of campaign performances and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
- Collaborate with AdOps team to secure campaign delivery
- Collaborate with Sales Marketing team to build strong and effective media and insights solutions

**Qualifications**
- At least 2 years of experience in adtech, media agency or saleshouse on a similar position
- First experience with the UK market is appreciated
- Understanding of key notions in programmatic and digital advertising ecosystem
- Excellent organizational, interpersonal, and communication (written and verbal) skills
- Fluent in English and French
- Solid computer skills including advanced knowledge of MS Suite
- Ability to handle multiple priorities
- Strong analytical skills
- Problem identifier and problem solver
- Ability to function equally well independently and as part of a team

**Additional Information**

Additional Information
- Location**: Paris (France) - Hybrid Framework**:

- Start Date**:Upon availability**:

- Contract Type**: Permanent**

Want to learn more about us:

- Dailymotion Advertising
- New-York office - BuiltIn
- Offices in France - Welcome to the Jungle
- Our articles

For the France offices
- Hybrid Work Framework (4 types of remote work : Full office /Flex office (1 to 2 days remote) / Flex remote (1 to 2 days at the office) / Full remote + ability to work 3 month abroad)
- Saving Plan Vivendi
- Paternity leave or Coparental leave extended
️ Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition )
- Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review)
- High-end Health Insurance and Personal Services Vouchers (CESU)
- ️ Paid Time off - RTT and Saving time plan (CET)
- Meal Vouchers - Public Transport and Bike refund
- European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount)



  • Paris, France LeanIX Jobs Temps plein

    We are looking for a **Customer Success Manager** to join our growing team and guide customers through their journey, making them successful. Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team? Then it is worth reading...


  • Paris, France LeanIX Jobs Temps plein

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a **Customer Success Manager** to join our growing team and guide customers through their...


  • Paris, France LeanIX Jobs Temps plein

    LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. We are...


  • Paris, France LeanIX Jobs Temps plein

    LeanIX, an SAP Company enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers. We are looking for a **Customer Success Associate (f/m/d) **to join our growing team and guide customers through their journey, making them successful. Are you passionate about IT...

  • Vp, Customer Success

    Il y a 2 mois


    Paris, France Odaseva Temps plein

    **Your Role**: As a VP, CSM for EMEA, you will be a key contributor to the success of Odaseva. **Your responsibilities will include**: - ** Lead and Inspire**:Build, develop, and lead a high-performing North American CSM team, fostering a culture of customer-centricity, collaboration, and continuous improvement. - ** Strategic Alignment**: Partner with...

  • Vp, Customer Success

    Il y a 2 mois


    Paris, France Odaseva Temps plein

    **Your Role**: - As a VP, CSM for EMEA, you will be a key contributor to the success of Odaseva. **Your responsibilities will include**: - ** Lead and Inspire**:Build, develop, and lead a high-performing North American CSM team, fostering a culture of customer-centricity, collaboration, and continuous improvement. - ** Strategic Alignment**: Partner with...


  • Paris, France LeanIX Temps plein

    LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. We are...


  • Paris, France Go1 Europe Temps plein

    **The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Dataiku Temps plein

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Customer Success Manager

    il y a 1 mois


    Paris, Île-de-France Amplitude Temps plein

    About AmplitudeAmplitude is a leading digital analytics platform that empowers companies to unlock the full potential of their products. With a strong focus on customer success, we help businesses like yours gain valuable insights into customer behavior and drive growth through data-driven decision making.Job DescriptionWe are seeking a highly motivated and...

  • Sr. Customer Success Manager

    il y a 4 semaines


    Paris, France GaliTech ETS Temps plein

    Job Title: Senior Customer Success Manager Company: Palo Alto Networks Location: France (Palo Alto Headquarters) Job Type: Full-time About Us: Palo Alto Networks is a leading cybersecurity company that provides next-generation security solutions to organizations worldwide. Job Summary: We're seeking an experienced Senior Customer Success Manager to join our...


  • Paris, France Dataiku Temps plein

    Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 1,000+ employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI. The Customer Success...

  • Customer Success Manager

    Il y a 5 mois


    Paris, France Okta Temps plein

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...


  • Paris, France 360Learning Temps plein

    As a Digital Customer Success Manager, you will support our clients in their digital training strategy through the 360Learning platform. Your main goals will be to: - ensure the business impact of our solution in accordance with the objectives set with the clients - ensure the renewal of your client portfolio - create and develop processes to handle a...


  • Paris, Île-de-France Palo Alto Networks Temps plein

    Job DescriptionAccount Customer SuccessAs a key member of our Global Customer Service team, you will be responsible for delivering exceptional customer experiences to our most strategic customers in the EMEA region. Your primary focus will be on ensuring customer success through the deployment and adoption of our products, while also driving business growth...


  • Paris, France 360Learning Temps plein

    The Operations Team is in charge of designing and executing strategic growth, transformation and value creation initiatives across the business (i.e., sales, customer success, product, marketing). The team contributes to the definition of our scaling plan and helps each team exceed its targets by identifying improvement levers, benchmarking and implementing...


  • Paris, Île-de-France Palo Alto Networks Temps plein

    Job DescriptionYour CareerAt Palo Alto Networks, we're seeking a highly skilled Strategic Customer Success Lead to join our team. As a key member of our Global Customer Service organization, you will be responsible for driving customer success and growth across our largest and most strategic customers in the EMEA region.Your ImpactDevelop and execute...

  • Customer Success Manager

    il y a 4 semaines


    Paris, Île-de-France Powerdot Temps plein

    At Powerdot, we're accelerating sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. Our mission is to make EV charging as easy as charging your smartphone. We're looking for a Customer Success Manager to join our team and help us achieve this goal.The ideal candidate will have 2-3 years of...

  • Customer Success Manager

    il y a 3 semaines


    Paris, France Shipup Temps plein

    At **Shipup**, our mission is **to create a seamless, proactive, and branded post-purchase experience for online retailers**. If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. **For online retailers, a bad post-purchase experience is a costly nightmare**: it hurts customer satisfaction,...