Customer Support Manager

Il y a 7 mois


Paris, France BIBAK Temps plein

**Qui sommes-nous ?**

L’ère est au réemploi  Parce que le recyclage ne suffit plus, il faut trouver des solutions. En parallèle, la législation contraint le secteur alimentaire à passer au réutilisable, BIBAK leur permet une transition du tout jetable au réemploi.

BIBAK (ex-La Consigne GreenGo) est une solution tech industrielle pour faciliter le retour des contenants et maximiser leur réemploi. BIBAK propose aux restaurateurs et consommateurs une alternative viable et facile (enfin) aux emballages jetables qui peuvent désormais rendre leurs emballages rapidement et recevoir instantanément le montant de leur consigne dématérialisée sur différentes plateformes de re-crédit. Notre ambition est d’engager un large mouvement pour faire du retour des contenants une action quotidienne.

Depuis 2018, nos clients grands comptes de restauration n’ont pas attendu la loi AGEC pour s’engager (Sodexo, Compass, Elior, API Restauration, etc.). Et ils sont de plus en plus nombreux à rejoindre le mouvement Bring it Back partout en France Les possibilités de croissance sont multiples, tant l'usage unique s’est immiscé partout dans le secteur Notre ambition est de devenir le premier acteur de la consigne alimentaire en France et nous avons besoin de nouveaux talents pour y arriver

**Notre équipe**

**Votre mission**

Au sein du pôle Opérations et sous la responsabilité du Customer Support Manager, ton objectif principal est de maximiser la satisfaction des clients et utilisateurs de BIBAK et de contribuer à l’amélioration continue du Service Client.

En contact direct avec nos clients, nos utilisateurs finaux et les équipes internes, ton rôle consiste à:
Gérer le SAV auprès des clients professionnels (téléphone, mail, intervention physique) et des particuliers (mails).
- Apporter une assistance technique et opérationnelle aux demandes entrantes des clients (grands comptes, restaurateurs, magasins), des utilisateurs finaux et de l’équipe interne.
- Créer et gérer les demandes le plus rapidement et efficacement possible en garantissant la satisfaction des clients et en transmettant les tickets techniquement complexes à l’équipe spécialiste.
- Suivre les demandes des clients et les tenir informés de l’évolution de la prise en compte de leurs demandes
- Intervenir sur le terrain pour résoudre le problème quand c’est strictement nécessaire.

Contribuer à l’amélioration continue des outils de SAV et de suivi client ainsi qu'à l'amélioration de la solution BIBAK.
- Documenter les bugs, les soucis opérationnels et les interventions techniques.
- Analyser les performances du Service Client et participer à l’amélioration continue des outils et procédures SAV
- Identifier et remonter des améliorations produit en lien avec les bugs majeurs.

**Profil recherché**
- Idéalement, tu as déjà une **première expérience en relation client** (vente, administration des ventes, service client).
- Tu as un **excellent relationnel** et tu sais faire preuve d’écoute et d’empathie.
- Tu as une appétence pour les solutions et produits tech
- Tu aimes aussi **résoudre des problèmes.**:

- Tu as une **expression écrite et orale parfaite.**:

- L’idée d’intervenir sur le terrain te séduit.
- Rythme d'alternance souhaité **:3 semaines / 1 semaine ou 4 jours / 1 jour**.

**Candidature et déroulement des entretiens**
- 1 entretien au téléphone ou en visio-conférence avec notre Chargée de Recrutement
- 1 entretien en physique ou en visio-conférence avec notre Customer Support Manager
- 1 entretien en physique ou en visio-conférence avec notre Team Lead Customer Support et notre Customer Support Manager
- Welcome aboard 

Type d'emploi : Alternance

Programmation:

- Du lundi au vendredi

Lieu du poste : Télétravail hybride (75009 Paris)


  • Customer Technical Support

    il y a 11 heures


    Paris, France Hoppr LTD Temps plein

    Make your mark in Connected TV advertising industry - Digital Advertising Project Management to lead our talented team - Start-up tech company (Europe based - France) **Who are Hoppr?** Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices. The company’s flagship...


  • Paris, France Radancy Temps plein

    Overview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist .  As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...


  • Paris, France Universign Temps plein

    **Signaturit Group** is a company that is revolutionizing the way people do business through secure digital transactions. With over 250000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally. As a trusted third party, we are eIDAS certified and...

  • Customer Education

    il y a 1 mois


    Paris, France Dust Temps plein

    **At Dust,** we want to provide knowledge workers and teams the tools required to get higher-quality work done, faster. **It’s disappointing to see how much time is **_still_** wasted interacting with software that doesn’t quite “get it”.** Small tasks. Repetitive tasks. Tasks that wouldn’t need to be done in the first place if the right amount of...

  • Customs Manager

    Il y a 7 mois


    Paris, France AVASK ACCOUNTING & BUSINESS CONSULTANTS Temps plein

    **Role**:Customs Manager **Salary**:Depending on experience **Location**:Paris, France As the Customs Manager, your role will be to ensure the accurate execution of all customs clearance documents in the France to ensure AVASK and our clients remain fully compliant with customs compliance requirements. In addition, you will act as the senior member and...


  • Paris, France Biogen Temps plein

    Company Description Biogen Digital Health (BDH) is a new global unit of Biogen dedicated to pioneering personalized and digital medicine in neuroscience. Neurological diseases are highly complex, devastating, and there are still significant challenges in how we understand and treat them. At BDH, we aspire to transform Biogen and patients’ lives by...

  • Customer Support Manager

    Il y a 3 mois


    Paris, France VESTEL HOLLAND B.V. Temps plein

    **The role** Vestel Customer Support Manager you will lead and manage a team of Field Service Technicians. You develop, improve and motivate the organization to deliver best service customers would expect, making it the best place to work and targeting growth, efficiency and margin. You'll be managing the customer relationships for our clients in North-West...


  • Paris, France Greenly Temps plein

    Greenly is a B corp certified SaaS founded in 2019. Our platform streamlines data collection and analysis through integrations, making the calculation of carbon emissions accurate, intuitive, and affordable. Every day, we work with the goal of enabling companies to commit to a carbon reduction trajectory and to engage their entire ecosystem (employees,...

  • Customer Service Manager

    Il y a 6 mois


    Paris, France Trend Micro Temps plein

    Discover Trend - Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 3 jours


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    Il y a 7 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Support Specialist

    il y a 4 semaines


    Paris, France swan.io Temps plein

    **About**: Swan is the leading European fintech specialized in embedded banking. A laureate of the French government’s selective year list of tech champions, “French Tech Next 120,” we are quickly expanding across Europe. Over 100 European companies have already seamlessly integrated banking services such as accounts, cards, and payments into their...


  • Paris, France Tellent Temps plein

    This role is offered on a hybrid basis from Paris office or fully remote in France on full time employment basis. We speak in English at work, so it's important that you have a good level of English language._ **Your Mission** As a Support Specialist, you will be responsible for helping our French & English-speaking customers understand the Talent...

  • Customer Success Manager

    Il y a 3 mois


    Paris, France Licorne Society Temps plein

    **Job description**: We are looking for a dynamic Customer Success Manager who will be responsible for leading value delivery to our customers. The CSM will manage the customer relationship and coordinate internal teams to make sure customers’ outcomes are achieved. As a key member of our team, you’ll take ownership of a diverse portfolio of...


  • Paris, France Epsor Temps plein

    **Le pôle Client Services chez Epsor** La mission du pôle Clients Services est de délivrer la proposition de valeur d'Epsor en garantissant un haut niveau de satisfaction à l'ensemble de nos utilisateurs BtoB (nos entreprises clientes) et BtoC (les salariés de nos entreprises clientes). Le pôle compte une vingtaine de personnes organisée en 5...

  • Customer Support Associate

    il y a 3 semaines


    Paris, France Typology Temps plein

    Typology is the first skincare brand launched by Good Brands, an ambitious project to build a new generation of digital first consumer brands. Founded in 2019 by serial entrepreneur Ning Li, Typology became the #1 selling skincare brand online in France and operates also in Germany, the USA and Japan.Within the Customer Relations and Customer Experience...


  • Paris, Île-de-France mediCAD Hectec Temps plein

    At mediCAD Hectec GmbH, we are one of the leading companies in the development of medical software for digital planning in orthopedic and trauma surgery.About UsWe have been a market leader for 30 years, constantly setting new standards in our field.As an internationally active company with several locations in Germany and abroad, we offer a rapidly...


  • Paris, France OSR Enterprises Temps plein

    **DESCRIPTION**: **We are interested in welcoming** **a Technical Customer Support to join our** **diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.** **REQUIREMENTS**: **Essential**: - BSc. in Computer Science or Engineering - 3+ years' experience in a customer-facing...

  • Customer Service Manager

    Il y a 7 mois


    Paris, France Trend Micro Temps plein

    Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...