Fonctionnel Salesforce, Sales Cloud Et Service
Il y a 2 mois
Au sein de la Digital Factory, vous venez renforcer une équipe pilotée par l?architecte Salesforce, composée de 2 consultants supports et 4 développeurs Offshore.
Pour accompagner nos projets et le développement de nos activités clients, nous recherchons un consultant fonctionnel chargé du pilotage de nos projets CRM.
- Mise en place des contrats sur nos nouvelles activités
- Amélioration des processus commerciaux
- Amélioration du reporting
- Amélioration des processus du service client (100 personnes)
- Etude de la mise en place de l?IA
Mission
BUILD:
- Recueillir et évaluer les besoins métiers
- Participer aux ateliers fonctionnels
- Formaliser les solutions et processus business du métier
- Participer au Design et configurer les solutions Salesforce
- Rédaction des Spécifications sous formes de User stories
- Être force de proposition, auprès des métiers quant aux solutions fonctionnelles
- Prendre en charge et participer aux phases de tests et recette
- Conduire la formation des utilisateurs et Change Management
- Préparer et réaliser des démonstrations des livrables
Run:
Vous êtes en charges du support niveau 2.
Identifier, analyser et prioriser les bugs Salesforce rencontrés par les utilisateurs ou les développeurs
Trouver et proposer des solutions techniques et fonctionnelles pour corriger les bugs Salesforce
Documenter et communiquer sur les bugs Salesforce et leurs résolutions
Collaborer étroitement avec les développeurs Salesforce pour assurer la cohérence et la performance des solutions Salesforce
- Diplôme bac+5 minimum en informatique ou équivalent
- Expérience de 7 ans minimum dans le support et la maintenance de solutions Salesforce
- Maîtrise des outils et des fonctionnalités Salesforce (Sales Cloud, Service Cloud)
- Maîtrise des Flows et configuration SalesForce
- Certification Salesforce appréciée
- Sens du service client et de la satisfaction utilisateur
- Capacité d?analyse, de synthèse et de résolution de problèmes
- Autonomie, rigueur et organisation
- Esprit d?équipe, de collaboration et de communication
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