Global Customer Service

Il y a 2 mois


Lyon, France bioMérieux Temps plein

A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

The Global Customer Service department is looking for a System Engineer to train, coach and provide effective support to bioMérieux subsidiaries and distributors and to promote technical voice of customers for product development in order to optimize bioMérieux’s commercial success and profitability within the marketplace.

Your role will also be to represent the voice of Customer Service in the development of our products in order to optimize the commercial success and profitability of our solutions on the market. Within the Expert Unit, you will be in charge for some of our microbiology solutions.

**What will be you missions at bioMérieux?**
- Provide Level 2 support in case of emergency
- Contributes to action plans and / or task force for critical situations
- Facilitate learning plan including training & coaching for subsidiaries and distributors in order to serve our customers (in-class training, delocalized training, remote training, etc.).
- Assess quality of training program and proficiency level of trainees
- Creates and update training modules, distance learning or service tutorials following our procedures.
- Contributes to the product project development/improvement by performing the validation of service tools such as installation procedures, troubleshooting guides, etc.

**Who are you?**
- An engineering degree with a major on electronics, robotics or mechanics; a prior knowledge of robotic instruments and Networking/IT knowledge are pluses.
- Previous experience in Customer Service with a role of Field Service Engineer. Have a system view approach (instrument/software/reagent) and become a referent of one product line.
- You have a good understanding of laboratories and hospitals; you have knowledge about bioMérieux’ microbiology products.
- Committed to customer and to service with a sense of urgency and accountability.
- Cross cultural flexibility.
- Dynamic learner and trainer/coach (hands on approach).
- Training designer: both in-class and distance learnings using provided tools to create training content.
- Team player, autonomous and organized.
- Ability to analyze situations and challenge proposals to create the most effective solutions or propose alternative solutions.

This role requires 20-30% travel.


  • Global Customer Service

    il y a 1 jour


    Lyon, France bioMérieux Temps plein

    **Global Customer Service - System Engineer Immunology Expert Unit - All genders**: Location: Marcy l'Etoile, France Position Type: Unfixed Term Job Function: Customer Service A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed...


  • Lyon, France bioMérieux Temps plein

    **Responsable Investigation - Global Customer Service - Immunologie - H/F/NB**: Location: Marcy l'Etoile, France Position Type: Unfixed Term Job Function: Customer Service A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed...


  • Lyon, France bioMérieux Temps plein

    **Global Customer Service Operations - Senior Manager Expert Unit Microbiology - All Genders**: Location: Marcy l'Etoile, France Position Type: Unfixed Term Job Function: Customer Service bioMérieux S.A. Global Customer Service Operations - Senior Manager Expert Unit Microbiology - All Genders We are looking for an experienced Manager with strong cutomer...

  • Global Customer Service

    il y a 1 mois


    Lyon, France bioMérieux Temps plein

    **Global Customer Service - System Engineer - F/M/NB**: Location: Marcy l'Etoile, France Position Type: Unfixed Term Job Function: Customer Service bioMérieux S.A. Global Customer Service - System Engineer - F/M/NB The Global Customer Service department is looking for a System Engineer to train, coach and provide effective support to bioMérieux...


  • Lyon, France bioMérieux sa Temps plein

    A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large...


  • Lyon, France Maxeon Temps plein

    Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally. We push the...


  • Lyon, France Maxeon Temps plein

    Powering Positive Change In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 35 years - from the very edge of outer space to countless rooftops below. Our highly advanced solar products are...


  • Lyon, France NAOS groupe Temps plein

    **Vous souhaitez participer à un projet d’entreprise ambitieux et challengeant, dans un environnement varié ?** NAOS, acteur international majeur du Skincare, recherche un(e) Assistant(e) administratif export en alternance à partir du **28 août 2023** Au sein de l’équipe Global Customer Service, vos missions principales seront les suivantes: -...


  • Lyon, France Anuview Temps plein

    Summary: As the leader and service planner of the services activity based in Saint-Etienne, you will be responsible for the efficiency of services, development of the team, respect of the regional and global strategy of the group as well as defining the global strategy of technical support for our Fiber Optic products. You will be responsible for...

  • Customer Service Operations

    il y a 7 heures


    Lyon, France bioMérieux Temps plein

    A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...


  • Lyon, France Ball Corporation Temps plein

    **Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!** **Position overview**: As Customer Technical Service and Research and Development Engineer you will be actively...

  • Customer Service Engineer

    il y a 1 semaine


    Lyon, France Concept Life Sciences Temps plein

    Location : Lyon area We’re BIG on small! Over the years, Malvern Panalytical has built a strong reputation as the world's leading supplier of analytical instruments and software. Through our people and products, we unleash the power of very small things to make big things happen. Join us as we are looking for a customer service engineer in France. This...

  • Customer Service Engineer

    il y a 3 semaines


    Lyon, France Concept Life Sciences Temps plein

    Location : Lyon area We’re BIG on small! Over the years, Malvern Panalytical has built a strong reputation as the world's leading supplier of analytical instruments and software. Through our people and products, we unleash the power of very small things to make big things happen. Join us as we are looking for a customer service engineer in France. This...

  • Customer Service Engineer

    il y a 1 semaine


    Lyon, France Malvern Panalytical Ltd Temps plein

    Location: Lyon area We’re BIG on small! Over the years, Malvern Panalytical has built a strong reputation as the world's leading supplier of analytical instruments and software. Through our people and products, we unleash the power of very small things to make big things happen. Join us as we are looking for a customer service engineer in France. This...

  • Customer Service Engineer

    il y a 3 semaines


    Lyon, France Malvern Panalytical Ltd Temps plein

    Location : Lyon area We’re BIG on small! Over the years, Malvern Panalytical has built a strong reputation as the world's leading supplier of analytical instruments and software. Through our people and products, we unleash the power of very small things to make big things happen. Join us as we are looking for a customer service engineer in France. This...

  • Customer Service Engineer

    il y a 1 semaine


    Lyon, France Malvern Panalytical Ltd Temps plein

    Location : Lyon area We’re BIG on small! Over the years, Malvern Panalytical has built a strong reputation as the world's leading supplier of analytical instruments and software. Through our people and products, we unleash the power of very small things to make big things happen. Join us as we are looking for a customer service engineer in France. This...


  • Lyon, France Ovarro Temps plein

    Ovarro is a company with real purpose. Our RTUs and SCADA have underpinned critical infrastructure for over 40 years and our leak detection portfolio is helping to drive towards a global sustainable future. To enable this we need team members who fully live our OneTeam value which is at the heart of everything we do at Ovarro. Our new **Customer Care - EMEA...


  • Lyon, France BI AH France SCS Temps plein

    As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our...

  • Global Forwarding Agent

    Il y a 2 mois


    Lyon, France C.H. Robinson Temps plein

    We are C.H. Robinson and we are looking for our next . Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.   A successful Global...

  • Global Forwarding Agent

    il y a 7 jours


    Lyon, France C.H. Robinson Temps plein

    We are C.H. Robinson and we are looking for our next . Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.   A successful Global...