On-site Customer Service Employee

il y a 3 semaines

MontbonnotSaintMartin, France MAG45 Temps plein

**What does the role of Customer Service Employee entail?**:
As a customer service employee, you will work at the premises of Stryker in Montbonnot, one of the world’s leading medical technology companies. You will be working there on-site at the customer as a MAG45 employee. The role will be working under the Marketing and Sales Department and report directly to the Country Manager France and Switzerland. You will be full-time on-site at the customer and will be integrated within the customer team.

As a customer service employee, you will enjoy a wide array of activities. You are the first point of contact for all operational questions between our customer Stryker. Translating operational questions to solutions is your daily activity.

**What will you be doing on a day-to-day basis?**:
You act as a customer service contact person for this specific site, administrative handling of orders/quotations in the system and managing the order book, communicating and following up on issues with the customer, receiving customer complaints, and offering advice on MAG45 products are your responsibilities.

Moreover, you are the gatekeeper of the KPIs. You achieve this by guarding and improving internal KPIs, translating internal KPIs to external reports, and ensuring that customers meet their commitments with regard to orders and payments.

Together with your strong entrepreneurial skills and you know what the expectations of the customer are. You are capable of proactively identifying deviations in contracts and supporting the route to customer satisfaction.

Your operational responsibilities also entail the handling of materials and making sure the goods are received and in place. You help us to achieve that promise to our customers that we provide order, tidiness and well-organized stock is realized at all times.

**When do we have a match?**:
Your previous employers describe you as self-supportive, accurate, and orderly in your tasks with the mindset of delivering the best customer experience. You are a team player and you have experience working with teams with different priorities.

You are commercially sensitive: when an opportunity occurs, you do not hesitate to take the appropriate actions. You are systematic and analytical in your decision-making process and ensure that the timing and your advice are right while giving advice to the customer.

**In addition, recognize yourself the skills and education below**:

- Bachelor level preferably in a technical area;
- Minimum 3-5 years of experience in a technical environment with concern for commercial goals;
- Experience in working in a multi-disciplinary and multinational environment;
- Native French speaker and fluent in English (written and spoken);
- Experience in working with Microsoft Office (MS Excel is mandatory);
- Experience in working with ERP systems is a big plus point;
- Experience with working in a multinational environment
- Available 35 hours per week (full-time);

**Why would you choose MAG45?**:
MAG45 is an international market leader. We are the reference in integrated supply. We continuously develop our differentiating value proposition. We are part of the financially sound Solar Group and are brand-independent. MAG45 is a non-hierarchical organization where we encourage our employees to take initiative, be entrepreneurial, work on personal development, and grasp career opportunities. We offer excellent primary and secondary employment conditions.

**Interested in this diverse and entrepreneurial role?**:
Please send your English CV and motivation letter right away.
Reference checks and assessment are an integral part of our interview process.

  • Customer Service Engineer Corbeil Essonnes

    Il y a 7 mois

    Montbonnot-Saint-Martin, France KLA Temps plein

    **Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...

  • Customer Service Engineer

    Il y a 7 mois

    Montbonnot-Saint-Martin, France KLA Temps plein

    Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...

  • Customer Support Engineer

    Il y a 7 mois

    Montbonnot-Saint-Martin, France KLA Corporation Temps plein

    **Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...

  • Customer Support Engineer

    Il y a 7 mois

    Montbonnot-Saint-Martin, France KLA Corporation Temps plein

    **Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...

  • Customer Support Engineer

    Il y a 2 mois

    Montbonnot-Saint-Martin, France KLA Temps plein

    Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...

  • Customer Support Engineer

    Il y a 7 mois

    Montbonnot-Saint-Martin, France KLA Temps plein

    **Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...

  • Internship - Customer Service Engineer

    Il y a 7 mois

    Montbonnot-Saint-Martin, France KLA Temps plein

    Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...

  • Customer Support Engineer

    Il y a 7 mois

    Montbonnot-Saint-Martin, France KLA Temps plein

    **Company Overview** KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA...

  • Employé Service Client Et Entrepôt

    Il y a 7 mois

    Montbonnot-Saint-Martin, France MAG45 sarl Temps plein

    **Quelles sont les responsabilités du poste d'Employé du Service Client?** En tant qu'employé du service client, vous serez impliqué dans une variété d'activités. Vous serez le premier point de contact pour _toutes les questions opérationnelles entre notre client Stryker_, l'une des principales entreprises de technologie médicale au monde, sur leur...

  • Employé Service Client Et Entrepôt

    Il y a 7 mois

    Montbonnot-Saint-Martin, France MAG45 sarl Temps plein

    **Quelles sont les responsabilités du poste d'Employé du Service Client?** En tant qu'employé du service client, vous serez impliqué dans une variété d'activités. Vous serez le premier point de contact pour _toutes les questions opérationnelles entre notre client Stryker_, l'une des principales entreprises de technologie médicale au monde, sur leur...

  • Customer Success Specialist

    il y a 1 mois

    Montbonnot-Saint-Martin, France ENLAPS - DIGITAL EMOTIONS Temps plein

    A propos d’ENLAPS Au cœur des Alpes, Enlaps, startup grenobloise créée en 2015, réinvente la capture et l’analyse d’images ! En effet, Enlaps développe et commercialise une solution innovante, unique sur le marché destinée à la création et au partage de contenus (vidéos time lapse, photos) pour les professionnels et les particuliers. Cette...

  • Customer Lifecycle and CRM Manager

    il y a 2 semaines

    Montbonnot-Saint-Martin, France Arturia Temps plein

    Arturia designs musical instruments and software for musicians and producers, professionals and beginners alike. Its mission is to make music creation accessible to everyone through technology, and to offer the most intuitive and user-friendly experience. Arturia started its journey in 1999 with the recreation of legendary analog synthesizers in software...

  • Client Service Specialist

    Il y a 7 mois

    Montbonnot-Saint-Martin, France Moody's Temps plein

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. Working as a Client Service Specialist within an international team, you will develop deep expertise in our highly sophisticated Risk Management and Regulatory Compliance products. After an initial comprehensive training program, you will enrich your...

  • Client Service Specialist

    Il y a 7 mois

    Montbonnot-Saint-Martin, France Moody's Temps plein

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions. Moody’s Analytics, Subsidiary company of Moody’s Corporation, is a world leader in tools and services in financial risk management. Grouping the non-credit rating activities of Moody’s, Moody’s Analytics offers its clients complete solutions...

  • Director, Program Management

    il y a 3 semaines

    Montbonnot-Saint-Martin, France Eaton Corporation Temps plein

    Eaton’s Energy Transition, Digital & Services division is currently seeking a Program Management Director. **What you’ll do**: Responsible for the successful execution of ETDS Division’s strategic program portfolio and programs. Translates ETDS strategy into a program portfolio to manage the division's short and longterm goals, lead the platform,...

  • Customer Journey Expert

    Il y a 2 mois

    Saint-Michel-sur-Orge, France ING Temps plein

    Customer Journey Expert - Employee Journeys & LCM - Tribe Mortgages [Belgium, full time] We redefine banking. What about you? There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering...

  • Customer Service Representative Coatings

    Il y a 5 mois

    Saint-Denis, France IMCD FRANCE Temps plein

    **Customer Service Representative H/F** **IMCD France - BU Coatings & Construction** The IMCD Group is a global market-leader in the sales, marketing, and distribution of speciality chemicals and ingredients. Its result-driven professionals provide market-focused solutions to suppliers and customers across EMEA, Americas and Asia-Pacific, offering...

  • Customer Service Executive

    Il y a 7 mois

    Saint-Priest, France Cencora Temps plein

    - What you will be doing PRIMARY DUTIES AND RESPONSIBILITIES:_ - Route shipments, considering commodity and volume, temperature control, and transit time requirements ensuring timely delivery. - Communicate with multiple external and internal customers - Adhere to all procedures, work instructions, and regulatory requirements in performing the job -...

  • Senior Finance Manager

    Il y a 7 mois

    Montbonnot-Saint-Martin, France Stryker Temps plein

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training,...

  • Conseiller(E) Service Client Adv/sav

    Il y a 7 mois

    Montbonnot-Saint-Martin, France REMEDEE LABS Temps plein

    Remedee Labs recherche un(e) conseiller(e) service client ADV/SAV (customer success) pour participer à la mise en œuvre de son dispositif auprès des utilisateurs de la solution Remedee. **Missions** - Répondre aux demandes d’information logistique et commerciale par mail et téléphone - Fournir une assistance technique à nos clients sur les produits...