Senior Client Success Analyst

Il y a 6 mois

Paris, France Centric Software Temps plein

**Customer Success - Remote, Paris, France - Full Time**:
**About the team**:
Centric Market Intelligence is a retail analytics SaaS solution that helps retailers and brands to optimize their assortment, pricing, promotions and trends strategies. We are strategists, data scientists, analysts, and fashion nerds - and we love data If you’d like to work in a supportive, entrepreneurial environment, and are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

**What you will be doing**:
This is an opportunity for a Client Success Analyst role with 2-3 years of experience in merchandising or similar roles, or a client-facing role in the fashion industry with a demonstrated level of tech-savviness, resourcefulness, and diplomacy. We are a growing team and this role will be actively involved in contributing to our continually evolving business.

The Client Success Analyst role supports our Client Success Managers in day-to-day client support and service, and is a vital part of our team.

**Responsibilities**:

- Preparing account service-related documents such as meeting reports, client correspondence recaps, feature request logs and user engagement reports.
- Analyze client user behavior and usage activity, and generate reporting for key client meetings and marketing efforts.
- Support research and insights projects designed to enhance clients’ businesses.
- Help client success teams with on-boarding, training, data delivery, and data interpretation needs.
- Work with the CS team to deliver insights from the platform to our clients.
- Driving the execution of process improvements/automation. Including researching and integrating new softwares.
- StyleSage Support Center/Knowledge Base management such as adding FAQs and updating training content.
- Working with clients to deliver further value, including in person meetings, trainings, webinars, and insight reports on the market.

**Who You Are**:

- An entrepreneurial spirit - it’s in our DNA
- Loves to foster relationships to create truly happy clients.
- Great sense of humor and adaptable. Not all days will be the same.
- You scan for new ideas/processes, are able to absorb them and translate them into action. You’re not afraid of technical concepts and enjoy problem-solving.
- Intermediate G-Suite & Microsoft user.
- Organized, analytical, self-sufficient and scrappy.
- Solid professional writing and verbal communication skills. Meticulous especially in communication of status, asking questions, task tracking, note-taking and troubleshooting. You more often update your manager rather than your manager following up with you. Attention to detail is paramount.
- Quick to prioritize tasks and focus on client goals while keeping track of the latest changes and news in the client's respective field.

**What you bring**:

- Bachelor’s degree
- Fashion experience preferred
- 2-3 years professional experience in fashion, merchandising, client success, business intelligence, sales, technology, or a related field
- Experience working with Microsoft Office, Salesforce, Hubspot, Analytics Solutions, CRM and marketing tools
- French speaking skills

**Added bonus**:

- B2B SaaS experience a plus
- Start up experience a plus

**What we Offer**:

- Attractive benefits including private medical cover, dental cover, and travel insurance
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A competitive salary and benefits
- A work environment built on collaboration, flexibility and respect
- Varied and challenging work to help you grow your technical skillset

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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