Senior Client Success Manager

il y a 4 semaines


Paris, Île-de-France Amundi Temps plein

Position Description

We are seeking a Senior Client Success Manager to join our team at Amundi Technology. As a Senior Client Success Manager, you will be responsible for ensuring that our clients achieve their strategic outcomes through our technology and services.

Key Responsibilities:

  • Build and deliver Client Success Plans (CSPs) to drive client satisfaction and retention
  • Orchestrate CSP delivery across Amundi Technology and beyond
  • Lead the Client Success team to create a culture of excellence and continuous improvement
  • Monitor and improve client satisfaction through regular feedback and analysis
  • Collaborate with cross-functional teams to ensure seamless delivery of services

Requirements:

  • Bachelor's degree in a relevant field, such as finance, mathematics, or computer science
  • At least 10 years of experience in business, with 5+ years in support management
  • Proven experience in managing full life cycle implementations and business development opportunities
  • Knowledge of investment value chains and front-to-back office processes
  • Fluent French and English language skills
  • Microsoft Office proficiency and experience with Jira and Confluence


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