Client Success Manager
Il y a 2 mois
At Emarsys the Client Success Manager is responsible for the Satisfaction, Retention and Growth of a large number of clients, who are the lifeblood of Emarsys. The Client Success Manager will turn our Clients into Emarsys advocates by understanding their goals and demonstrating to them how our technology and services can add value to their business and improve their ROI - gaining the most through their investment in our Client Engagement Platform.
Client satisfaction is the key to our success, and the foundation of our long-term partnerships with our clients. As a Client Success Manager you will work continuously to understand your clients’ objectives and KPI’s, deliver value based solutions to them and exceed their expectations at all times, thus ensuring satisfaction. You will be responsible for a large number of our smaller clients, and by understanding your portfolio, you will be responsible for the renewal of their committed Annual Recurring Revenue of Emarsys solutions, reducing net churn and identifying growth opportunities.
**YOUR AREAS OF RESPONSIBILITIES**:
- Own the ultimate success of a portfolio of Emarsys’ Clients by taking responsibility for the Satisfaction, Retention and Growth of each account.
- Identify opportunities for clients to reduce their workload through automation and deeper integration of the Emarsys platform into their marketing operations.
- Work with the Senior Stakeholders of your account portfolio to understand and assess their business objectives and promote Emarsys’ value and ROI through adoption and usage of our solutions.
- Act as the point of escalation for client-specific issues, working with internal Technical Client Services, Professional Services or Leadership, to ensure a smooth and effective resolution for the client.
- Take ownership of the transfer of information from Product Development, Marketing and Strategy teams to your portfolio of clients to drive upsell and cross selling opportunities and secure our long term revenue stream through the timely renewal of client contracts.
- Consistently and regularly use Salesforce & other information systems to provide timely and accurate forecasting and reporting of activity.
**YOUR PROFILE**:
- Proficient in written and spoken French and English and French
- A high energy individual with a passion for technology, e-commerce, marketing and all things digital - with prior experience in a quota & results driven role.
- Excellent Client management skills and strong communication skills
- Well-rounded presentation skills and comfortable speaking with all levels of senior management
- Strong ability to multi-task and manage a high volume of clients, delivering against allocated targets
- Comfortable in a fast-paced, high-growth environment where taking initiative is expected
- Experience in using Salesforce or other CRM tools
- Great negotiation and communication skills (written and verbal)
- Demonstrated ability to deal with change, think strategically, and make complex decisions.
- Process and task oriented; very good time management and organisation skills
- To be self-motivated but able to work as part of a team with a positive attitude.
- Thorough knowledge of MS Office software (e.g., Project, Access, Excel, Word, Power Point).
**WHAT WE OFFER**:
- A job with a dynamic and experienced team of professionals.
- A great working environment, with opportunities to work with and learn from some seriously talented individuals.
- Emarsys Academy - we empower Emarsys employees to inspire excellence by developing their knowledge and skills.
- A company with an international outlook and a good market positioning.
- Be part of the engine that is behind a very fast growing business.
- Competitive remuneration.
-
Senior Client Success Manager
il y a 4 semaines
Paris, Île-de-France Amundi Temps pleinPosition DescriptionWe are seeking a Senior Client Success Manager to join our team at Amundi Technology. As a Senior Client Success Manager, you will be responsible for ensuring that our clients achieve their strategic outcomes through our technology and services.Key Responsibilities:Build and deliver Client Success Plans (CSPs) to drive client satisfaction...
-
Client Success Manager
Il y a 2 mois
Paris, France Selligent Marketing Cloud Temps pleinThe Role As a Client Success Manager (CSM), you will be responsible for the growth, satisfaction, and retention of a regional portfolio of Clients. By understanding each client’s business goals, you will be able to help them further leverage the omni-channel capabilities of the Marigold Engage platform to drive a Consumer First Marketing program. What...
-
Enterprise Client Success Manager
il y a 3 semaines
Paris, Île-de-France Cyber Search Ltd Temps pleinJob Title: Enterprise Client Success ManagerJob Description:As a key member of our team at Cyber Search Ltd, the Enterprise Client Success Manager will play a pivotal role in driving the long-term success of our Mid-Market clients in the EU. This exciting opportunity will see you develop and maintain strong relationships with key business executives, driving...
-
Senior Client Success Manager
Il y a 6 mois
Paris, France Visa Temps pleinCompany Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...
-
[cdi] Customer Success Manager
Il y a 5 mois
Paris, France Kameleoon Temps pleinChez Kameleoon, nous proposons à nos clients une plateforme de personnalisation qui mesure l’intention d’achat des visiteurs sur le web en temps réel, pour adapter leurs interfaces digitales à la singularité de chaque visiteur, booster leurs conversions et améliorer les modèles d'affaires. Kameleoon, c'est une équipe de +180 personnes présentes...
-
Partner Success Manager
Il y a 6 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
il y a 3 semaines
Paris, France Shipup Temps pleinAt **Shipup**, our mission is **to create a seamless, proactive, and branded post-purchase experience for online retailers**. If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. **For online retailers, a bad post-purchase experience is a costly nightmare**: it hurts customer satisfaction,...
-
Customer Success Manager
il y a 1 mois
Paris, Île-de-France Powerdot Temps pleinAt Powerdot, we're accelerating sustainable mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. Our mission is to make EV charging as easy as charging your smartphone. We're looking for a Customer Success Manager to join our team and help us achieve this goal.The ideal candidate will have 2-3 years of...
-
Account Success Manager
Il y a 5 mois
Paris, France Landa Temps pleinParis, France_ Account Success Management Senior Full-time **DESCRIPTION**: Landa is seeking an experienced Account Success Manager to drive press performance in a specific customer’s production workflow to ensure customer success in the France region. In this role, you will be responsible for customer productivity while working closely with the...
-
Manager, Customer Success
il y a 1 mois
Paris, France Go1 Europe Temps plein**The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...
-
Customer Success Manager
Il y a 6 mois
Paris, France GTT Communications Temps pleinCustomer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...
-
Customer Success Manager
Il y a 5 mois
Paris, France Urban Linker Temps pleinPARIS - _ - CDI - _ - SALES - _ - 43K À 45K € - JE PARRAINE UN AMI LA SOCIÉTÉ Actuellement en pleine phase de modification de son produit, elle a pour objectif de transformer ce dernier en outil d’intelligence artificielle permettant d’automatiser tout ce qui est lié à la partie support et user research auprès de clients grands comptes. Dans...
-
Client Success Partner
Il y a 3 mois
Paris, France 360Learning Temps pleinAs a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform. Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients, to develop the usage, adoption & impact of our...
-
Client Success
Il y a 3 mois
Paris, France See Tickets Temps pleinWe **_See_** you ! Tu cherches un nouveau défi où l'accompagnement et la satisfaction clients seraient au cœur de tes préoccupations ? Eh bien, we see you! Si tu maîtrises la coordination de projets sur tous les aspects concernés, continue à lire car nous recherchons un(e) **Client Success** en CDI **Au sein du groupe Vivendi, See Tickets est un...
-
Senior Client Success Manager
Il y a 6 mois
Paris, France Visa Temps plein**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Customer Success Manager
Il y a 2 mois
Paris, France UpSlide Temps plein**Company Introduction** UpSlide is the number one productivity solution provider for financial services. Our software enables leading firms like Citi, KPMG, and BNP Paribas to automate repetitive work in Microsoft Office and focus on value-generating work instead. We’re scaling up our global business with 140+ employees across offices in New York,...
-
Senior Client Success Analyst
Il y a 6 mois
Paris, France Centric Software Temps plein**Customer Success - Remote, Paris, France - Full Time**: **About the team**: Centric Market Intelligence is a retail analytics SaaS solution that helps retailers and brands to optimize their assortment, pricing, promotions and trends strategies. We are strategists, data scientists, analysts, and fashion nerds - and we love data! If you’d like to work in a...
-
Customer Success Manager
Il y a 5 mois
Paris, France Integral Ad Science Temps pleinIntegral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we're looking for an experienced and passionate Customer Success Manager to join our Central & Eastern Europe team for Customer Success. If you are excited by technology that has the power to...
-
Customer Success Manager
Il y a 5 mois
Paris, France Global-e Temps pleinWe are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Mid-Market clients in the EU. The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business....
-
Customer Success Manager
Il y a 6 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
