Customer Success Manager
Il y a 3 mois
**Notre Société**:
**Training Orchestra** est le **pionnier **et **leader **des **solutions SaaS **pour la **gestion de la formation**. Nous aidons les organisations à optimiser leurs activités de formation.
Notre solution est utilisée par plus de **600 clients** implantés sur la plupart des continents, principalement des **Organismes de Formation** et des **départements RH/Formation** de grandes entreprises telles que **_Porsche, Safran, PWC, KPMG, Lloyds_**_ ou encore _**_General Electric_**..
Seule **EdTech** **européenne reconnue comme **Strategic Leader **dans le **baromètre Fosway 9-grid **et en forte croissance, Training Orchestra est en permanence à la recherche de nouveaux talents pour apporter leur expertise et évoluer dans un **environnement** **international **et **innovant**.
**Votre mission**:
- **Gérer le portefeuille client de l’entreprise**:
- Analyser les **besoins **clients pour leur proposer des **solutions adaptées**:
- **Accompagner **le client pour optimiser son **utilisation **du **logiciel**
- Élaborer une **stratégie **de **fidélisation **client, **gérer **les **renouvellements **de contrats
- **Piloter **les **risques **de **churn **et définir des **plans d’action** associés
- Recueillir des **feedbacks **et analyser **l’expérience utilisateur **pour proposer des **pistes d’amélioration**
- Créer un **relationnel fort **avec les **clients **afin qu’ils deviennent **référents **auprès de nouveaux **prospects**:
- **Développer **le **chiffre** **d’affaires **réalisé avec les clients existants
- **Identifier **les **opportunités **business et proposer les **services adaptés **aux clients pour améliorer leur satisfaction (**up-selling** ou **cross-selling**)
- **Gérer **les **réclamations **et les **résiliations **des clients
- **Rédiger **des **rapports **et mettre à jours les comptes clients
- Suivre le plan d’action et **analyser **les **résultats **et **KPI**:
- Réaliser des tâches simples de configuration et de paramétrage de la solution (création de documents, de rapports,)
- ** ️Vos points forts**
Pour cela, vous justifiez de l’expérience professionnelle suivante:
- **Une expérience minimum de 3 ans réussie en tant que Customer Success Manager ou Ingénieur Avant-Vente chez un éditeur de logiciels**:
- Appétence forte pour l’informatique ou expérience précédente de paramétrage de solution **SaaS**
Vos atouts principaux:
- Animation client
- Maitrise des **techniques commerciales **et de la négociation
- Excellent **relationnel **et sens de l'écoute
- **Réactivité **et dynamisme
- **Anglais courant requis**
- **️Pourquoi nous rejoindre ?**
Basés au centre de **Paris **dans le 8ème arrondissement (proche Auber - St Lazare), vous travaillerez au sein d'une **équipe multiculturelle à taille humaine **qui favorise l’**autonomie **et la **proactivité **
Nous avons à cœur la **montée en compétences** de nos collaborateurs afin d’améliorer leur expertise et faciliter ainsi leur évolution vers des **postes stratégiques en France et à l’international**.
Si vous êtes intéressé, contactez-nous
- Département- Sales- Localisations- Paris- Statut à distance- Télétravail hybride
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