Customer Success Manager, Eu

il y a 1 semaine


Paris, France Pacvue Temps plein

**Customer Success Manager - Pacvue Advertising**

Pacvue is a market leading SaaS company offering cutting edge marketing automation & ecommerce insight software for Brands, Sellers, and Agencies. Pacvue's tool suite provides incredible value to brands and sellers who are looking for a competitive edge and the ability to make smarter decisions, spending more time on strategy, less time in spreadsheets. We are a team of former Amazon, Microsoft, advertising and ecommerce strategists with an unwavering mission to empower brands and sellers in ecommerce.

**Why work at Pacvue?**
- Be on the forefront - Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
- Have fun - We have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
- Learn from the best - Our team is full of talented people who want to help you learn, grow - providing you with mentorship, the industry's best practices and thought leadership.

**Key Duties**:

- Make customers successful by providing high quality technical support and service.
- Foster account growth/expansion via new products and markets.
- Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands.
- Be an escalation point for client issues and be a client centric problem solver.
- Collaborate with the Pacvue Training and Education team to build out content for product onboarding and education.
- Identify areas where process improvements can be made and execute an action plan to improve current processes.
- Educate users on latest SaaS platform features.
- Help with pre-sales activities to demonstrate function features and provide advertising optimization recommendations to users.
- Address technical issues relating to software function and upgrades.
- Assist in feature design with the R&D team.
- Create product reports and recreate errors for documentation and communication with developers.

**Requirements**:

- 2-3 years of digital/search advertising work experience and domain knowledge
- 1-2 years experience in any of the following ecommerce advertising platforms: Amazon, Walmart, Instacart, Pacvue, Criteo or CitrusAds (experience with Pacvue strongly preferred)
- Customer success, consulting service or pre-sales experience and expertise
- Great interpersonal skills, team player and customer service focused attitude
- High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go
- Ability to operate simultaneously and effectively in both tactical and strategic modes
- Fluency in English and Italian; Spanish is a strong plus
- Strong analytical skills are a must
- Moderate Excel skills are a must
- Bachelor's Degree from an accredited university
- Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability._


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