Customer Support Manager France

Il y a 7 mois

Paris e, France yfood Labs GmbH Temps plein

**YOUR MISSION**:

- You will be the main CS Manager for our French customers and assist them with their questions and concerns.
- As member of our International team you will also work closely with our other CS Managers and help build yfood into an international brand.
- As part of the Operations department, you will work closely with other teams to ensure that our customers always receive the most up-to-date information.
- You will help refine our processes and provide data-driven recommendations for the further expansion of our international markets.

**WHAT YOU NEED TO SUCCEED**:

- You have successfully completed commercial training, studies or similar qualification
- Previous professional experience in direct customer contact is an advantage
- Native-level written and spoken French skills, and excellent English
- Ideal but not necessary: 3rd language (Polish, German)
- Ideal but not necessary: Basic knowledge of ecommerce/yfood
- Ideal but not necessary: First-hand experience with customer support tools (Zendesk or similar)
- You want to work in the heart of Paris

**(WH)yfood?**:

- ** A secure job and still growth? Not a contradiction for us.** Because we are very proud of our profitable growth, which has already made us a well-established and well-known lifestyle brand that can offer you a secure job.
- ** yfood goes international.** Although Germany is our home base, we have created a dynamic and colourful environment with our international markets, where many exciting topics await you.
- ** We promote equal opportunities and value diversity.** We are committed to creating an inclusive environment for all employees.
- ** Holidays are important**. That's why we give you 30 days of paid leave a year.
- ** Agility is key**. That's why we work in a hybrid working model and offer you the opportunity to work with Workation from other EU countries.
- ** yfood cares**. With a subsidised membership at EGYM Wellpass you can do yourself good for only 29€ per month. For this purpose, we offer workshops and campaigns (e.g. step challenge for a good cause) as part of our health management.
- ** Away from the spot**. We contribute €30 to your MVV ticket and offer you the opportunity to lease a bicycle at a reduced price through JobRad.
- ** Train your taste buds**. Everyone who wants to is part of our Sensory Team. So try new products, varieties or flavours before anyone else. Otherwise, there's as much yfood as you can carry, free of charge for you, of course.
- ** As a start-up, you often have to deal with clichés**. But some of them are true. That's why we also offer a fruit basket, your free caffeine kick or a quiet drink.
- ** Come as you are**. Whether in a suit or a unicorn onesie. We don't have a dress code.

**CONTACT**:
Qendresa Mulaku
Talent Acquisition Manager

**About us**:
With yfood, we are the market leader in the smart food category in Germany, a new category of products with a complete nutrient profile that are quickly and easily available at any time. Since our founding in 2017, we have been making innovative "complete food" in the form of drinks, bars as well as powders, enabling simpler, better nutrition - especially in everyday situations where it is not always easy to have a balanced diet due to time or availability issues. The products contain all the essential micro
- and macronutrients our body needs - without sacrificing taste. Sustainability is also important to us. For example, we use resources responsibly and have been a carbon-neutral company since 2021. Currently, more than 180 food enthusiasts are working on our vision of making balanced nutrition easier. Our products are available in more than 30 European markets, including the UK, France, and the Netherlands.

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