Customer Success Manager

Il y a 2 mois

Paris, France Livestorm Temps plein

**About Livestorm**

Founded in 2016, Livestorm allows companies to organize powerful end-to-end online meetings, webinars, and virtual events. Our web browser platform provides teams with all the workflows around video engagement to promote, host, and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front, and Revolut trust Livestorm for premium video engagement during their online events.
- At Livestorm, we believe that diversity's got talent We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage. Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive. Ready to apply? We are ready to meet you All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law._

**Mission**

Livestorm’s CSM team is a group of dynamic and client-driven professionals who play a key role in the onboarding and retention of Livestorm’s Enterprise accounts.

As we continue to establish ourselves as a market leader in the video communication market and build long-term partnerships with our clients, and to cope with a spike in our business, we are looking to bring on a 6-months' contract customer success professional who will be in charge of onboarding, retaining, and nurturing our customer portfolio. We work alongside the Account Management team to drive adoption, user engagement and account growth.

You will report to our CSM Team Lead and will closely collaborate with all our teams (Marketing, Sales, Customer Care, Product, and Finance) to drive maximum value and success with existing Enterprise customers.

We are a remote-first company. As a matter of fact, the members of our teams are located between France, Dominican Republic, Spain, and Portugal so we are looking for the best talent, no matter where you live.

**In this role, you will**:

- Build relationships with Livestorm's Essentials customers ensuring revenue growth and customer retention
- Be the point of contact and trusted partner for the clients
- Be in charge of customer onboarding and ensure product adoption
- Improve customer retention, ensure customer renewal, and reduce churn
- Conduct regular quarterly business reviews with clients to build long-term partnerships
- Own your portfolio and use a data-driven approach to forecast and execute your account plan strategies
- Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
- Partner with the Product team team to provide detailed and actionable feedback to the team
- Work closely with the Account managers to manage your customer portfolio, understand their KPIs and challenges
- Work with the department head to execute and improve the success strategy.

For this Customer Success role, we are looking for someone with the following experience:

- **1+ year of experience in Customer Success, consulting, or any other client-facing role**:

- Fluent in French and English (written and spoken)
- Experience in SaaS/Tech industry
- Willing to get your hands dirty and dig into the details
- Excellent organizational and communication skills
- Experience with a technical product or with webinars is a big plus
- Excellent customer service and problem-solving skills
- Flexible and agile in adapting to quick changes in a startup environment
- The ability to work individually and collaborate within a team environment to achieve set goals: you are a team player
- Exceptional verbal and written communication skills
- Exceptional client expectations management skills
- Love putting the customer at the center of your day
- Your key assets: Self-motivation, Strong work ethic, and Ownership

**_Moreover, we are looking for someone who can work in the CET Central European timezone._

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