Technical Support Technician

Il y a 2 mois


Annecy, France Pfeiffer Vacuum Temps plein

**Date**:14 oct. 2024**Lieu**:Annecy, 74 - Haute-Savoie, FR, 74009**Catégorie**:Service Clients- Située au cœur des Alpes françaises, l’entreprise Pfeiffer Vacuum SAS, forte et fière de son histoire, est filiale d’un groupe international numéro 2 mondial sur les marchés du vide.- Sur son site d’Annecy, ses 900 collaborateurs travaillent à la conception, à la fabrication et à la vente de produits destinés à ses marchés mondiaux en forte croissance (pompes à vide, détecteurs de fuite, systèmes de contrôle de la contamination ou de l’étanchéité, abattements, ).- Pour cela, elle dispose d'un centre de R&D à la pointe de la technologie, d'une unité de production moderne, d’équipes de marketing/vente performantes et d'un centre d'expertise.**SUPPORT TECHNIQUE SPECIALISE EN PROTOCOLE DE COMMUNICATION / MOYENS DIGITAUX**

**MISSIONS**:

- Assurer le support technique pour nos clients utilisant les protocoles de communication suivant : LonWorks, Ethercat, Profibus, Profinet, Modbus RTU et TCP,
- Assurer le support technique pour nos réseaux de supervision pompes sèches : use, trouble shooting infrastructure, PC et software
- Développement d’outils d’analyse de données de fonctionnement de nos produits
- Définition de cahier des charges de modification de logiciels de supervision, test après développement en sous-traitance puis mise en œuvre chez nos clients.
- Participer au développement des outils & solutions digitales utilisées pour améliorer le support & service à nos clients

**PROFIL**:

- Connaissance de protocole de communication, des automates associés et de leur maintenance
- Connaissances des règles de câblages basse tension (données, Profibus, RS485, RS232) ainsi que des infrastructures IP
- Aptitude à communiquer avec des clients et fournisseur, à convaincre et à travailler en équipe
- Être à l’aise avec les outils informatique logiciel et hardware pour accompagner nos clients dans la résolution de ces problèmes
- Experience significative dans ces domaines de compétences
- Pratique courante de l’anglais
- Déplacements internationaux en clientèle- Requisition ID: 1305


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