Customer Support

Il y a 2 mois


Paris, France Playdigious Temps plein

Paris (75)

Position Duties

Au sein du pôle Marketing / Communication de l'entreprise, votre mission consistera à gérer gérer les avis et retours des joueurs à travers les différents canaux (stores, Helpshift, etc.)

Le poste s'articulera autour des tâches suivantes:

- Gestion opérationnelle et suivi des campagnes customer support sur les différents projets et canaux : réponse aux messages et reviews des clients sur les différentes plateformes dédiées (gestionnaire support client, pages des Stores)
- Liaison avec les différents pôles (production/QA, marketing) afin d'assurer la circulation des informations et de remonter les retours des joueurs de façon pertinente
- Analyses et rapports réguliers sur l'activité du Customer Support
- Rédaction de FAQ et communiqués autour des projets en liaison avec les pôles marketing et production
- Participation à la stratégie de communication globale et aux process du Customer Support selon les différents projets

Les requis:

- Capacités de compréhension, de rédaction et d'expression aussi bien en français qu'en anglais
- Bonne aisance relationnelle
- Capacités d'organisation et de rigueur, adaptabilité
Maîtrise de la suite Google (Google Doc, Google Sheet, Google Slides...)

Les plus:

- Culture vidéoludique
- Capacités d'analyse et de synthèse
- Connaissance d'Helpshift
- Maitrise d'une langue étrangère supplémentaire (Russe, Espagnol, Italien, Allemand)

Additional Information

Détail du poste:

- Rémunération à partir de 27k brut annuel (à négocier selon profil)
- Poste à pourvoir dans les locaux de Paris (possibilité de télétravail partiel ou total)
- CDD de 3 mois puis CDI
- Tickets Restaurant à 60%
Remboursement des transports à 50%

Déroulement du recrutement:

- Entretien téléphonique avec le Directeur Marketing (45min)
- Test pratique



  • Paris, France Radancy Temps plein

    Overview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist .  As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...

  • Customer Support Specialist

    il y a 2 semaines


    Paris, France Radancy Temps plein

    Overview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist .  As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...


  • Paris, France Universign Temps plein

    **Signaturit Group** is a company that is revolutionizing the way people do business through secure digital transactions. With over 250000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally. As a trusted third party, we are eIDAS certified and...

  • Customer Support Specialist

    il y a 2 semaines


    Paris, France ELCA Temps plein

    Secutix has a ‘customer-first’ strategy that includes Customer Success, Professional Services and Support. Being a successful Cloud Computing company, SecuTix understands the importance of developing its greatest asset - its people. That is why, as we are growing our customer portfolio, SecuTix is now expanding its Customer Success team. Within the...


  • Paris, France SECUTIX Temps plein

    **SECUTIX** is a Swiss company delivering a portfolio a SaaS solutions for the event industry. We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution. We are serving more than 150 customer sites with a customer centric attitude and startup...

  • Head Of Customer Support

    il y a 2 jours


    Paris, France Timeleft Temps plein

    Every Wednesday, we host over 8,000 strangers in 600+ restaurants across 100 cities in 20 countries. As our future Head of Customer Support, your mission will be to lead and shape the strategies that ensure our users have a seamless and amazing experience . You will be responsible for overseeing all customer support functions and ensuring that our...


  • Paris, France OSR Enterprises Temps plein

    **DESCRIPTION**: **We are interested in welcoming** **a Technical Customer Support to join our** **diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.** **REQUIREMENTS**: **Essential**: - BSc. in Computer Science or Engineering - 3+ years' experience in a customer-facing...


  • Paris, France Renaissance Learning Temps plein

    **About Lalilo** Lalilo is an EdTech company building a web-based app to help elementary teachers differentiate their reading instruction. Our vision is to support educators in the classroom by gathering pedagogy, design, and artificial intelligence in the most engaging learning platform. We believe teachers have the hardest, most impactful, and most...

  • Customer Support Agent

    il y a 2 semaines


    Paris, France Hivebrite Temps plein

    Hivebrite is an all-in-one community management and engagement platform - We power communities, help them thrive, and maximize their impact. That's our mission. Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate. Founded in 2015, today we count more than 900 customers worldwide - including...


  • Paris, France ELCA Temps plein

    Critères de l'offre Description du poste **You'll be responsible for**: Responding to customer inquiries across communication channel (CRM and phone) Analysing and investigating the details of the customer's inquiry and make the necessary research to respond accurately and completely while maintaining SecuTix Processes and Policy Ensuring that escalated...

  • Head of Customer Support

    il y a 4 semaines


    Paris, France Mirakl Temps plein

    Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology...

  • Head of Customer Support

    il y a 2 semaines


    Paris, France Mirakl Temps plein

    Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology...


  • Paris, France Hoppr LTD Temps plein

    Make your mark in Connected TV advertising industry - Digital Advertising Project Management to lead our talented team - Start-up tech company (Europe based - France) **Who are Hoppr?** Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices. The company’s flagship...

  • Customer Support Team Manager

    il y a 2 semaines


    Paris, France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone. Join the mission.  Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of...

  • Customer Support Team Manager

    il y a 3 semaines


    Paris, France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone. Join the mission.  Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of...

  • Head Of Customer Support

    il y a 2 jours


    Paris, France Timeleft Temps plein

    WHAT IS TIMELEFT? Timeleft is more than an app; it's a revolution against urban loneliness . Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections. Every Wednesday, we host over 8,000 strangers in 600+ restaurants across 100 cities in 20...

  • Customer Support Team Lead

    il y a 3 semaines


    Paris, France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone.  Join the mission.  Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team...

  • Head Of Customer Support

    il y a 2 jours


    Paris, France Timeleft Temps plein

    WHAT IS TIMELEFT?Timeleft is more than an app; it's a revolution against urban loneliness. Launched on May 1, 2023, our unique concept of dinners with strangers in major cities has quickly become a weekly highlight, offering genuine human connections.Every Wednesday, we host over 8,000 strangers in 600+ restaurants across 100 cities in 20 countries. As we...


  • Paris, France Dynatrace Temps plein

    **Company Description** We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. We are looking for motivated individuals who enjoy...


  • Paris 9e, France Goodays Temps plein

    Goodays (formerly Critizr) is Europe's leading Customer Interaction Management Platform. Founded in 2012, our vision is to make commerce better for everyone - for merchants and customers. We tackle one human interaction at a time, at scale, without losing that welcomed personal touch. Our mission is to provide our clients with a Customer Interaction...