Technician Support

Il y a 6 mois


Lyon, France OCTOPUS COMPUTER ASSOCIATES Temps plein

Assurer le support sur l?ensemble des composants du SI utilisés par les collaborateurs du Groupe:
Gérer les tickets de niveau 1 et 2, en assurer le diagnostic, la résolution et éventuellement l?escalade vers le niveau 3
Escalader vers le Coordinateur du pôle si nécessaire
Respect des engagements en termes de délais et satisfaction client
Mettre à jour la documentation technique, et la base de connaissances dans l?outil ITSM
Contribuer à la prise d?appels sur la ligne téléphonique d?urgence

**Suivi et Maintenance des équipements de proximité**:
Préparer et déployer le poste de travail et les équipements de visioconférence au sein du Groupe, en France et à l?International
Suivre la mise à jour des versions Windows sur le poste de travail
Contribuer à la maintenance préventive hebdomadaire des salles de visioconférence
Mettre à jour les informations sur l?état du parc (inventaire)
Assurer un support de niveau 2 sur le périmètre du poste de travail (diagnostic, correction et suivi des incidents), des équipements visio et des smartphones
Mettre en ?uvre la politique de Sécurité (chiffrement par Bitlocker, mise à jour de l?antivirus, etc.) sur le poste de travail
Gestion et remplacement des consommables pour les imprimantes
Solutions Dell Kace K1000 (SMA) & K2000 (SDA)
Administration Exchange (O365)
Solution MDM (Maas360)
Active Directory
Stratégies de Groupes (GPO)
Solutions Antivirus (CyberReason)
Windows 10
Suite Office 365
Skype for Business et Microsoft Teams
Laptop DELL / Microsoft Surface Pro / Smartphone Android
Imprimantes HP
Equipements de visioconférence Logitech
Couches réseau TCP/IP, DNS, DFS, DHCP

Titulaire d?un bac+2 de formation informatique minimum, vous disposez idéalement d?une expérience de 2 à 4 ans minimum sur des missions similaires.
Bonne maîtrise de l?Anglais (B1 minimum)
Avoir l?esprit d?analyse, de recherche et de logique
Aptitude à absorber rapidement de nouvelles informations techniques
Faire preuve d?esprit d?équipe, de capacité à coopérer
Disposer d?une bonne aisance relationnelle
Curieux et orienté solution



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