[cdi] Customer Success Manager

Il y a 5 mois


Paris, France Kameleoon Temps plein

Chez Kameleoon, nous proposons à nos clients une plateforme de personnalisation qui mesure l’intention d’achat des visiteurs sur le web en temps réel, pour adapter leurs interfaces digitales à la singularité de chaque visiteur, booster leurs conversions et améliorer les modèles d'affaires.

Kameleoon, c'est une équipe de +180 personnes présentes partout dans le monde : USA, Canada, Allemagne, France, Italie et Europe de l'Est. Nous travaillons avec plus de 700 marques à l'international, notamment des leaders du e-commerce, des médias, du voyage, de l'automobile, des services financiers et de la santé tels que Toyota, Renault, BPCE, Fnac Darty, Canada Gooseet bien d'autres

Chez Kameleoon, nous sommes passionnés par la technologie. Nous voulons être les moteurs de la transformation du marketing digital qui, en s’appuyant sur l’IA, devient de plus en plus proche des consommateurs. Si tu souhaites rejoindre une équipe internationale dans un environnement en pleine croissance, tu es au bon endroit

**Missions**:
Afin de renforcer notre pôle Consulting en France, nous recherchons un Customer Success Manager polyvalent avec une forte appétence technique, à la fois passionné par les technologies Front Web (JS, CSS) le Product management et la relation client.

En binôme avec un Customer Success Manager confirmé et en étroite collaboration avec les experts Frond-End et les Technical Account Managers Kameleoon, vous participez à la mise en place de solutions de personnalisations innovantes pour nos clients stratégiques.

Vous aurez pour mission principale l’accompagnement d’un de nos clients stratégiques (environ 60 à 70% de la charge):

- **Product management**:

- lié à des fonctionnalités spécifiques pour ce client**:

- Pilotage de la roadmap du produit custom dédié au client, y compris gestion des releases, des projets de refactorisation et de maintenance
- Briefing métier et technique à partir des demandes d’évolutions du client
- Suivi de l’implémentation des évolutions avec l’équipe de développement dédiée (3 développeurs)
- Recette des nouvelles fonctionnalités et projets livrés
- **Gestion de la relation client au niveau opérationnel**
- Participation aux points de suivi quotidiens avec le client
- Reporting et participation aux comités de pilotage mensuels
- Détection et développement des opportunités d’upsell sur le compte
- Garant de la satisfaction client (suivi, remontée d’alertes, plans d’actions en cas de dégradation de la satisfaction )
- **Analyse et résolution des problématiques remontées par le client et escalade aux experts developpement ou produit si besoin**

En transverse, vous serez amenés à contribuer sur différents comptes (30 à 40% de la charge):

- Gestion de projets stratégiques en binôme avec les CSMs d'autres comptes
- Aide à l'analyse et résolution de problématiques produit, data ou technique
- Aide à l’amélioration continue de nos process et à la mise en place de bonnes pratiques Consulting

**Profil**:
Compétences et expériences attendues:

- Profil ingénieur ou équivalent
- Une 1ère expérience réussie dans le digital
- Connaissances techniques Front Web (JS/CSS)
- Expérience en gestion de projet et/ou Product management
- Fort esprit d'analyse pour résoudre les problèmes
- Curieux
- Rigoureux

**Processus de recrutement**:

- Un entretien téléphonique avec un Team Lead Customer Success
- Un entretien en présentiel avec votre future équipe
- Un entretien avec le Head of Customer Success et le Chief Customer Officer ou le Country Manager France

**Les + de Kameleoon**:

- Un environnement de travail en plein cœur de Paris (Opéra)
- Une équipe dynamique et un environnement de travail stimulant
- Prendre part à une entreprise qui grandit rapidement à l’international : Allemagne, UK, US, Canada
- 25 + 7 jours de congés par an
- Télétravail hybride
- Variable annuel en fonction de la performance
- Swile pour les tickets restaurant

**Ça vous tente ? Alors cliquez sur postuler


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