Host (H/F)/x), Private Floating Villa, a Belmond

Il y a 2 mois

Dijon, France Belmond Temps plein

As a Host at Les Bateaux Belmond, you'll embark on a journey of luxury, immersing yourself in the enchanting world of river cruising. Your role is pivotal in creating lasting memories for our discerning guests. Your warm hospitality and insightful commentary will elevate their experience, transforming each voyage into an unforgettable adventure. As a Host, you'll be the face of Les Bateaux Belmond, embodying the epitome of elegance and sophistication. Your ability to connect with guests on a personal level, anticipate their needs, and exceed their expectations will be instrumental in delivering unparalleled service. If you're passionate about storytelling, have a flair for hospitality, and a desire to be part of a world-class luxury cruise experience, this is your opportunity to make a lasting impact. A journey of Luxury and Hospitality awaits, this is your moment
**Primary Responsibilities Include**:

- Greet guests warmly and provide exceptional personalized service throughout their stay. Offer tailored recommendations based on their preferences and interests.
- Share your passion for French gastronomy, offering insightful knowledge of regional cheeses and wines to enhance the guest experience.
- Maintain the highest standards of cleanliness and tidiness in the guest cabins. Ensure that all surfaces are spotless, linens are fresh, and amenities are replenished. Implement waste reduction and recycling practices and use biodegradable and non-toxic cleaning products that are safe for both the environment and guests.
- Pay meticulous attention to detail, ensuring that every aspect of the guest experience is flawless.
- Contribute to creating a welcoming and luxurious ambiance for our guests, making them feel pampered and cared for.

**Requirements**:
**What You Bring**:

- Exceptional Guest Service: A passion for providing exceptional customer service, with a warm and welcoming demeanor. Ability to anticipate guests' needs, resolve issues promptly, and create memorable experiences.
- A keen eye for detail, ensuring that rooms are meticulously cleaned, supplies are replenished, and any maintenance issues are promptly addressed.
- Contribute to creating elegant table settings, using appropriate linens, silverware, and glassware according to Belmond standards and following actual trends.
- Proven experience in the hospitality industry in a luxury setting, demonstrating a strong understanding of guest expectations and preferences.
- A commitment to maintaining the highest standards of professionalism and confidentiality when handling guest information and belongings.
- A respect for guests’ privacy; upholding professionalism and integrity when handling guest belongings with care and maintain confidentiality regarding guest information
- Demonstrate a commitment to sustainability by following eco-friendly practices in meal service and housekeeping, such as reducing food waste, using sustainable materials, and employing non-toxic products that are environmentally friendly
- Fluency in English, both written and verbal, is essential for effective communication with guests and colleagues. Knowledge of French is highly valued.

**Benefits**:
**What We Offer**:
At Les Bateaux Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- French seasonal labour contract according to C.C.N. du personnel des entreprises de transport en navigation intérieure
- Medical Health Insurance Coverage
- Food & lodging in our boats
- Maintenance of uniforms by the company
- Complimentary and preferred rate experiences at our iconic destinations
- Learning & development activities

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
**Trains & Cruises**: Les Bateaux Belmond
A fleet of seven luxurious barges - or floating villas - make up Les Bateaux Belmond. Cruising along the sun-dappled waterways of France, they offer slow travel at its finest. Each elegant boat has been designed with thoughtful details that connect to the locale. Guests enjoy the services of a private crew, dedicated guide, personal chef and a whole host of exclusive experiences, including wine tastings and château visits. Aboard Coquelicot - the newest vessel in the fleet - Belmond’s partnership with Champagne Maison Ruinart means guests enjoy a behind-the-scenes tour of the vineyards and an exclusive lunch on board, prepared by Ruinart’s chef. Private charters can be tailored to guests’ personal preferences.
With our vast offerings, the opportunities to craft a unique career here are endless

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