Im Student Life Supervisor

il y a 4 semaines

Paris, France Istituto Marangoni Temps plein

Ensures in a precise and timely manner a response - in terms of customer care - to the non-academic needs of Istituto Marangoni students. Contributes to increasing the quality of the experience within the educational pathway at Istituto Marangoni through the definition, implementation and management of a strategy of "taking care" of student needs.

It ensures a range of services aimed at providing a response to the needs of the student experience. Through its activities it contributes to improving the results in terms of "returning” students of the School.

**Key purpose of the role**

**Students Life Service** - Supports the School Director in defining non-academic services to be provided for students and starts students (week zero, welcome activities, students engagement activitiesetc). Independently implements and manages the services identified together with the School Director, coordinating with other managers.

**Customer Care** - Ensures continuous and direct customer care service to the students of the Paris, Fashion School. Pays special attention to the individual needs of individual students and their solution, supports them with concrete actions of taking charge and listening, coordinating - for any special needs - with other departments. Its the first point of contact for students in case of need. Implements support activities for international students. Identifies targeted actions aimed at increasing the percentage of "returning".

**Internal Communication** - Develops and manages internal non-instructional communication for the benefit of students, aiming to encourage a timely and accurate information process that meets the needs of the School.

**External Partner Relations** - Manages and implements relationships with external partners aimed at improving the quality of the educational experience within the Paris, Fashion School. (e.g., housing service, pick-up service). Coordinates the relationship with partners aimed at student protection.

**Education & Skill**
- Previous experience in the role in Fashion or Luxury field
- Excellent French and English level
- Excellent interpersonal skills and communication sensitivities
- Ability to work in a multicultural environment.
- Good attitude and interest in working in a team.
- Strong organizational skills, proactive approach, result orientation and problem solving skills

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