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Customer Support
Il y a 4 mois
**Description de l'entreprise**
Nous sommes la PropTech européenne qui simplifie le marché immobilier grâce à la technologie.
Notre plateforme nouvelle génération connecte les besoins des vendeurs avec les désirs des acquéreurs.
Nous guidons nos clients tout au long du parcours, et offrons une expérience simple et transparente.
Si vous nous cherchez, vous nous trouverez à Paris, Lyon, Nantes, Nice, Aix en Provence, et Marseille. Mais aussi en Italie
**Description du poste**
Nous sommes à la recherche de notre futur Customer Support Intern pour accompagner nos agents immobiliers dans l’utilisation de notre technologie tout en collaborant avec les équipes Produit et Tech pour optimiser la plateforme et garantir une expérience client exceptionnelle. Vos missions seront les suivantes:
- Reporting hebdomadaire des tickets Freshdesk
- Collaboration étroite avec l’équipe Produit / Tech pour améliorer l’utilisation/adoption de la plateforme par les agents immobiliers
- Collaboration avec l’ensemble des équipes Casavo afin de garantir une excellente qualité de service (Produit, Tech, Data, IT, Marketing, Finance et Sales)
- Création et mise à jour d’articles pour alimenter notre FAQ à destination de nos agents & internes
- Veille de qualité quotidienne des annonces publiées sur le site Casavo et sur toutes les plateformes de diffusion
- Aide à la commercialisation des biens
- Garantir une expérience client de qualité
**Qualifications**
- Stage de 6 mois rémunéré (Septembre-Février)
- Une première expérience en support client est appréciée
Soft skills attendus:
- Excellente communication
- Proactivité et prise d’initiative
- Écoute active
Avantages stagiaire:
- Tickets restaurants Swile (10€/jour travaillé)
- Remboursement de l’abonnement transport à 50%
- Random coffees pour rencontrer tes collègues en remote en France et en Italie
- Politique de télétravail flexible
**Informations supplémentaires**
- Rituels et évènements : Soirée teambuilding annuelle, soirée de Noël, petit-déjeuners... Chez Casavo, tout est mis en œuvre pour renforcer la cohésion entre les équipes
