Customer Success Manager
il y a 1 semaine
Customer Success Manager - Mid Market France ‑ Paris ‑ F/H/X ‑ CDIJoin us at Partoo, the leader in France for online visibility of retail networks, and help our French customers deliver the best customer experience. This role is part of our Success department, containing almost 40 professionals across four geographic scopes: France, Italy & MENA, Iberia & LATAM, and Europe.Base Pay Range6 RTT per yearNotre ambition 🚀We aim to become the world’s first “Local Collaboration Platform” that unites headquarters and stores through digital tools. By focusing onCustomer satisfaction and digital transformation successProduct simplicity for all usersCollaboration between headquarters and stores, enabled in the productMissions 🔥Ensure satisfaction of French customersSupport clients throughout their Partoo projectConduct platform training and new feature demos for headquarters and local teamsTrack KPIs and deliver quarterly presentationsLead projects to demonstrate Partoo value at client sitesConduct annual business reviews and recommend optimizationsGrow the portfolio through renewals, upsells, and cross‑sellImprove products and processesReport product feedback and bugs to Product & R&DCollaborate with product teams to enhance PartooContinuously improve processes for collective efficiencyPropose new projects for the teamProfil Cible 🎯Minimum 4 years experience in Customer Success or Account ManagementStrong relational skills and ability to build lasting client trustCuriosity and initiative to understand client challenges and suggest actionsRigorous, organized, prioritizing and detail‑orientedStructured problem‑solving mindset for complex situationsAnalytical; interprets data to optimize customer satisfactionAutonomous, proactive, and knows when to seek supportDynamic, team‑player, contributes positively to collaborationExcellent written and oral communication in FrenchProfessional English (or strong motivation to improve)Rémunération & Avantages salariaux 💡Compensation: 85% fixed + 15% variable, defined by seniorityAccess to multiple internal sports activities (yoga, running, football, climbing) and Gymlib partnership (4,500 gyms)CSE benefits via Leeto and a Worklife card (meal vouchers, sustainable mobility, CESU tickets)Alan health insurance and mental health prevention via Alan Mind & Moka.care6 RTT per year6 weeks of annual telework (after 1 year of seniority) and 1–2 days per week flexInternal and external events (theme parties, team seminars, conferences)Volunteer days (2 days per year) and Women@Partoo groupEco‑responsible office in Paris 18 with parkingProcess de recrutement 🛠First interview with Adrien, Recruiter (video, 45 min)Independent case study (1h30) to be validated before next stepCase debrief with Pia &amalgam; Marion, Team Manager CSM Mid‑Market France (office, 1 h)Open discussion with Maya, VP Customer Success (video, 45 min)Coffee in our office to meet the CSM France teamWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
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