Account Manager H

il y a 1 jour


BoulogneBillancourt, France Avizio Temps plein

About Compagny This growing B2B fintech is revolutionizing cross-border payouts through a blockchain-based infrastructure. Using stablecoins, the platform facilitates fast, cost-efficient fund transfers, challenging the conventional remittance model. Their primary clients are Money Transfer Operators (MTOs) and Payment Networks that deliver cross-border money transfer services to their customers. Role Overview As an Account Manager and one of the first hires on the Customer team, you will play a critical role in managing relationships with their clients, ensuring mutually beneficial growth through a typical land-and-expand model. You will have full ownership of the client relationship. Their clients have a global presence, meaning you will operate in an international environment. Responsibilities Build and maintain strong relationships with their clients. Land: Ensure customer satisfaction by monitoring performance and deliverability, while anticipating customer needs and potential roadblocks. 1st line of support: Respond to client requests and leverage internal resources whenever needed. Expand: Proactively identify opportunities for growth by scaling their volumes or promoting additional products and services. Co-develop and enhance a customer management methodology, along with internal reporting tools, in collaboration with the Head of Sales and relevant internal teams. Requirements 3+ years of experience in account management, customer success, or support, preferably in a fintech or financial services environment. Nice to have Strong understanding of financial concepts, trading, or money movement. Proven ability to build trust and long-term relationships with executives and operators at customer and partner organizations. Fluent in English. Ability to travel internationally to meet with customers and attend events/conferences (primarily UK / Europe, with occasional travel to the US and the Middle East). Nice to have Native-level English proficiency. Awareness of crypto and blockchain infrastructure. Background in regulated environments (fintech, banking, payments, healthcare, telecom, or other industries with strict compliance requirements). #J-18808-Ljbffr


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