Senior Customer Service Representative
il y a 2 semaines
FRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede. Since inception, FRAME has embodied Californian modernity with a distinctly European influence through its renowned ready-to-wear collections and coveted denim essentials. Born and raised in Los Angeles, FRAME offers a timeless perspective on everyday chic outfitting via signature tailoring, luxury leather, and quality cashmere. Today, FRAME is a household name across both women’s and men’s design, with 16 standalone retail stores across North America, two London stores, a store in Shanghai and a dedicated eCommerce website. FRAME can also be found at the most desirable department stores and boutiques worldwide. Role overview Being part of the EMEA Operations Team in Paris and reporting to the Operation Director, the Senior Customer Service Representative will be responsible for providing the best customer service to our key accounts in the EMEA region, ensuring on time deliveries and orderbook integrity. Responsibilities Manage the full sales administration cycle for key international accounts Act as the main point of contact between sales teams, clients, logistics, and finance Ensure accurate order processing, invoicing, deliveries, and after‑sales follow‑up Monitor sales performance, forecasts, and key account KPIs Handle complex client requests with a high level of service and discretion Contribute to process improvements and operational excellence Manage the order portfolio, reorders and client database Update the order portfolio and confirm details with relevant stakeholders (creating, modifying, canceling orders, etc.). Create client accounts and associated settings. Manage returns, create and receive RAs and issue credit memos when goods are received. Develop customer relationships Track the availability of client orders within the assigned portfolio. Be the main contact for local logistics teams in the managed zone. Ensure client management, product information related to export regulations, delivery status updates, and handling delays and returns. Manage transport‑related disputes (missing items, delays, etc.) and system interface issues. Handle return requests for defective goods or commercial exchanges Skills & Qualifications At least 5 years of experience in Order Management (ADV) in the B2B fashion sector Proficient in Excel Knowledge of trade and Incoterms Ability to create reports, statistics, and dashboards Process orders and generate preparation slips Edit invoices, credit notes, and return slips Handle claims and disputes Analyze a client's financial situation Strong analytical skills Organized Detail‑oriented Able to work in a team and interact with multiple stakeholders Approachable, with excellent written and oral communication skills Ability to work in a fast‑paced, international environment Proactive and initiative‑driven Dynamic This list is not exhaustive and from time to time your manager may choose to vary your role to meet the needs of the business. Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service Industries Retail Apparel and Fashion #J-18808-Ljbffr
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Customer Service Representative
il y a 1 semaine
Paris, Île-de-France Grow-Talent Temps pleinGrow- is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Service Representative for their Barcelona office. Position: Customer Service RepresentativeLocation: Barcelona, SpainEmployment type: Full-timeWork model: on-siteDUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries (via phone,...
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Senior Customer Service Representative
il y a 2 semaines
Paris, France FRAME Temps pleinFRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede.Since inception, FRAME has embodied Californian modernity with a distinctly European influence through its renowned ready-to-wear collections and coveted denim essentials. Born and raised in Los Angeles, FRAME offers a timeless perspective on everyday chic outfitting...
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Paris, France Cross Border Talents Temps pleinCustomer Service Representative – Multilingual | Remote within Greece + Relocation Support Do you speak one of the languages below? Are you looking for an international career with stability, growth, and the option to work from home in Greece? This is your opportunity! We are hiring Customer Service Representatives for a global customer support team...
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customer service representative
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Senior Customer Service
il y a 2 semaines
Paris, France FRAME Temps pleinA Californian fashion brand is seeking a Senior Customer Service Representative in Paris. The role involves managing the sales administration cycle for international accounts, ensuring smooth communications between sales, clients, and logistics. Candidates should have at least 5 years of B2B order management experience in the fashion sector and be proficient...
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Senior Technical Customer Experience Representative
il y a 1 jour
Paris, France Brevo Temps pleinWithin the international Customer Experience team, you will be the preferred intermediary of our Enterprise accounts **by helping in the diagnosis and resolution of their technical problems.** As a Senior Technical Customer Experience Representative, you will help the client to achieve a seamless experience with our platform to make them entirely satisfied...
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