Client Service Representative – German Speaker

il y a 1 jour


Valbonne, France CSC Temps plein

Client Service Representative – German SpeakerCustomer SuccessJob DescriptionJob Title: Client Service Representative – German SpeakerLocation: Sophia Antipolis, France (Hybrid – 3 days in-office)Schedule: Monday to FridayLevel: Entry-levelIndustry: Fintech | Legal Tech | Financial Services | Cybersecurity | SoftwareAbout CSC:CSC is a global leader in business, legal, tax, and digital brand services, serving clients in over 140 jurisdictions. We are the business behind business.Role Overview:Join CSC’s Digital Brand Services (DBS) team to support enterprise B2B clients in managing domain portfolios and digital assets. You'll act as the primary point of contact, delivering outstanding service through troubleshooting, issue resolution, and relationship management—in both German and English.Key Responsibilities:Handle client inquiries via email, chat, and phoneManage domain names and digital assets for global clientsTroubleshoot technical and billing issuesBuild and maintain client relationshipsEscalate complex issues to internal teamsStay updated on CSC services and industry developmentsSupport team collaboration on brand launches and projectsMeet or exceed performance and service metricsRequirements:Fluent in German and English (additional languages a plus)Customer service or client-facing experience preferredStrong communication and problem-solving skillsProficiency in MS Office (Excel, Word, Outlook)Ability to learn new technologies and work independentlyDetail-oriented, organized, and adaptable in a fast-paced environmentWhat You’ll Get:Comprehensive onboarding and ongoing trainingDedicated mentor and team supportCompetitive benefits including success-sharing bonusesBilingual Sr. Customer Success Engineer (French/English)Lead Technical Account Manager (SC Cleared)Program Manager – Community & Open EcosystemClient Service Representative – Call Center #J-18808-Ljbffr



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