Client Service Representative

il y a 24 heures


Valbonne, France CSC Temps plein

Customer SuccessJob DescriptionLocation: Sophia Antipolis, FranceWork Model: Hybrid (3 days in-office)Level: JuniorIndustry: Fintech | Legal Tech | Cybersecurity | Software | Financial ServicesSchedule: Full-time, Monday to FridayCompany Overview:CSC is a global leader delivering business, legal, tax, and digital brand services to companies worldwide. With a presence in over 140 jurisdictions and 8,000+ employees, CSC supports the infrastructure behind business success on a global scale.Role Overview:You will serve as a primary point of contact for B2B clients, assisting with their internet products and digital assets. Your mission is to provide outstanding client service by responding to inquiries, troubleshooting, managing domain portfolios, and maintaining strong client relationships.Key Responsibilities:Respond promptly and accurately to client inquiries via chat, phone, and emailAssist clients in managing portfolios of domain names and digital assets to protect their global internet brandsTroubleshoot and resolve client issues related to domain names, DNS, digital certificates, billing, and technical problemsBuild and nurture client relationships by understanding their unique needsIdentify and escalate complex issues to internal teams, ensuring timely resolutionStay informed about CSC’s services, industry trends, and product updates to act as a trusted client advisorSupport internal teams with client brand launches, projects, and problem-solvingQualifications & Skills:Fluent in both French and English (written and spoken)Experience in a customer-focused role or environmentExcellent communication skills, both verbal and writtenStrong critical thinking and solution-oriented mindsetProficient in Microsoft Office (Excel, Word, Outlook)Ability to quickly learn and adapt to new technologiesStrong organizational skills with the ability to prioritize tasks under pressureTenacious and agile in balancing varying prioritiesWhy CSC?Hybrid work flexibility and a supportive, diverse workplace cultureProfessional growth with training, mentorship, and career advancement opportunitiesCompetitive benefits including bonuses, tuition reimbursement, and referral incentivesWork alongside smart, dedicated colleagues at a company voted a Top Workplace every year since 2006Bilingual Sr. Customer Success Engineer (French/English)Lead Technical Account Manager (SC Cleared)Program Manager – Community & Open EcosystemClient Service Representative – Call Center #J-18808-Ljbffr



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