European Fulfillment Ops Excellence Lead

Evaneos is seeking a Business Partner Outsourced & Quality Ops Lead to ensure every customer interaction meets quality standards, whether by our BPO team in Madagascar or internal specialists. You own outsourced care performance, budget forecasting, and the QA design across L1-L3, driving cost-efficient scale without sacrificing service excellence.Reporting...

papernest, a fast-growing European scale-up, is looking for a Chief Operations Officer to lead the Operations Business Unit across France, Spain, and Italy. You will own the P&L and drive operational excellence, scale, and profitability in a dynamic, multi-country environment.Based in Paris or Barcelona (or relocation), you will partner with founders and the...

Role & impactAt Evaneos, we believe that travel can be a force for good, more responsible and more authentic, for those who experience it and for the destinations that welcome them. Behind every seamless customer interaction is a team dedicated to delivering service excellence at scale, whether travelers need quick answers or complex support.We’re looking...

Evaneos, headquartered in Paris, seeks a Business Partner Outsourced & Quality Ops Lead to oversee the outsourced care team in Madagascar and drive QA design, training, and cross-functional process improvements. You will steer BPO partnerships, budget management, escalation paths, and workforce planning while shaping a culture of excellence in customer...

Role & impactAt Evaneos, we believe that travel can be a force for good, more responsible and more authentic, for those who experience it and for the destinations that welcome them. As our community of travelers grows, so does our commitment to delivering seamless, effortless support at every stage of their journey. We're looking for a Customer Ops &...

Better Trips for travelers. Better Trips for the World Since Evaneos was founded in 2009, we’ve been building a greener, fairer future for travel. By connecting travelers with the world’s best local experts, we provide trips that are better for them and better for the places they visit. For us, it’s all about quality and impact. That means fighting...

Evaneos is seeking a Customer Ops & Self-Service Lead to drive operational excellence across Customer Care, scaling with technology, data and AI while keeping traveler satisfaction at the center.You will oversee KPIs, processes, and tools, manage two direct reports, and collaborate with Product, Tech and Marketing to optimize deflection, self-service, and...

Skello en brefChez Skello, on développe la solution RH de référence pour planifier et manager les équipes de terrain.En Europe, les équipes de terrain représentent 50 % des travailleurs, mais seulement 20 % des solutions digitales leur sont réellement adressées.Skello est né pour combler ce manque : une plateforme collaborative et intuitive qui...

Role & impactAt Evaneos, we believe that travel can be a force for good, more responsible and more authentic, for those who experience it and for the destinations that welcome them. As our community of travelers grows, so does our commitment to delivering seamless, effortless support at every stage of their journey.We’re looking for a Customer Ops &...