Services Account Manager

Overview We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. This role is Services Account Manager (SAM) within Lenovo's Global Account Services team. In this role, you will act as an individual contributor but collaborating closely with a worldwide team, managing service delivery for global accounts across a region and a special focus on a portfolio of accounts. You will be the single point of contact for services, ensuring operational performance, customer satisfaction, and proactive issue resolution. The role is global in scope, with a strong focus on EMEA and META regions, and requires occasional travel (up to 10%, mainly within EMEA). You will report to our Director of Global Strategic Accounts. Responsibilities Serve as the primary services contact for a portfolio of strategic global accounts. Build strong customer relationships and act as a trusted advisor. Manage operational and customer experience performance against SLAs. Drive proactive initiatives to maintain install base health. Coordinate with internal teams (SDMs, account teams, partners) for issue resolution. Provide detailed reporting and lead service delivery reviews. Support sales engagements and identify service opportunities. Collaborate across global teams and adapt to different time zones. Occasional travel for customer meetings (approximately 10%, mainly in EMEA). Requirements Strong relationship management and communication skills. Excellent organizational skills and ability to meet deadlines; proactive problem-solving mindset. Proficiency in English and French (mandatory). Ability to work with data and Excel for reporting and analysis. Flexibility to work across global time zones. Arabic language skills (strong plus due to META region focus). Experience in service delivery or account management. What We Can Offer You An international team with a high focus on gender diversity. Employee Assistance Program, e.g., for psychological, legal, financial consultancy. You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio. Access to training for personal development - Internal E-learning Development Platform Available for Employees. Mentorship program. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. #J-18808-Ljbffr