Key Account Manager
il y a 11 heures
Key Account Manager – Ocus As a Key Account Manager at Ocus, you’ll act as the CEO of your accounts: driving client satisfaction, orchestrating flawless delivery, and expanding relationships with global enterprise clients. This role demands ownership, grit, and high agency – you’ll be both strategist and operator, ensuring clients see and get the full value of Ocus. Key Responsibilities Client Ownership & Relationship Management Serve as the single point of contact and trusted advisor for your portfolio of global enterprise clients. Build deep, long‑term relationships with senior stakeholders across product, operations, marketing and procurement. Anticipate client needs, proactively solve problems, and maintain best‑in‑class service levels. Delivery Excellence Ensure all contractual commitments are delivered on‑time, with quality and consistency. Translate client goals into clear actions for internal delivery teams. Monitor account health, track KPIs, and lead corrective actions where needed. Escalate and resolve issues swiftly, protecting both client satisfaction and Ocus’ reputation. Growth & Expansion Identify upsell and cross‑sell opportunities within existing accounts. Build compelling business cases to expand Ocus’ footprint across teams, geographies, and use cases. Negotiate renewals and expansions, collaborating closely with leadership on strategy and execution. Strategic Advisory Act as a consultant to your clients, helping them optimise their visual content strategy. Share insights, benchmarks, and best practices to position Ocus as a strategic partner, not just a vendor. Influence client roadmaps by connecting their business priorities to Ocus’ solutions. Cross‑functional Collaboration Orchestrate internal teams (Delivery, Product, Ops, Marketing) around client needs. Drive alignment between client expectations and Ocus capabilities. Represent the "voice of the client" internally, feeding insights into product development and process improvements. Leadership Exposure Report directly to the CEO, with visibility and influence on Ocus’ commercial strategy. Contribute to shaping the account management playbook as we scale globally. Qualifications 5–7+ years of experience, including 3+ years in a startup (non‑negotiable). Proven track record as a Key Account Manager for global enterprise clients. Consulting experience is a strong plus (strategy, ops, or digital). High agency, ambition, and grit – you take ownership, move fast, and deliver results. Strong relationship‑builder and communicator. Fluent in English and French. Based in Paris, France. Interview Process Screening Interview with our Talent Acquisition Manager. CEO Interview focusing on your skills and experience. Business Case: present a business case to a KAM and the CEO. Details Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Customer Service Industries: Software Development #J-18808-Ljbffr
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il y a 1 semaine
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