Episodic Support Specialist

Job SummaryThe Episodic Support Specialist provides administrative and technical support to assist in the operation and sustainment of the Assessment and Analytics program. This role supports Government and contractor personnel by resolving system issues, assisting users, and performing quality control on data and system records during designated events or support periods. The Specialist focuses on user assistance, system maintenance, and data accuracy, ensuring the software systems function reliably and efficiently in both garrison and field environments.Primary ResponsibilitiesProvide help desk and user support for the program and associated hardware and softwareDiagnose and resolve technical issues related to desktops, laptops, tablets, mobile devices, and peripheralsSupport users via phone, email, or in-person during episodic support periodsPerform routine system maintenance, including software updates, backups, and basic security checksAssist with installation, configuration, and testing of hardware and softwareTroubleshoot network connectivity issues (Wi-Fi, LAN, WAN) as requiredPerform quality control (QC) checks on datasets and historical records to ensure accuracyDocument issues, resolutions, and system changes for tracking and follow-upAssist with cataloging and notating changes to datasets for supplemental analysisSupport on-site and off-site technical and administrative activities as directedMaintain compliance with security, access, and data protection requirementsUphold professional standards of conduct and accountability throughout all support activitiesMinimum QualificationsBachelor’s degree in Computer Science, Engineering, or a related discipline with 5 years of relevant experience, or Associate’s degree in a technology-related field with 10 years of relevant experienceExperience providing technical or help desk support in a professional environmentStrong problem-solving and analytical skillsAbility to support multiple users and prioritize competing requestsStrong written and verbal communication skillsAbility to work effectively in a team environmentActive Secret security clearance with the ability to maintain clearanceAbility to travel episodically to Government-designated locationsPreferred QualificationsExperience supporting military or government technical systemsFamiliarity with data quality control or record management activitiesExperience supporting field-deployed systems or mobile devicesExperience operating in secure or restricted environmentsClearance RequirementsSecretRequired Background CheckHireRight background check & drug screeningType of EmploymentPart-time, on callT3i Drug Free Workplace StatementAs a Federal Government Contractor, T3i is required to strictly adhere to federally mandated drug‑free workplace standards. To ensure compliance with this requirement, T3i conducts pre‑employment drug screening for all new hire personnel (full time, part time, and independent contractor) and annual random drug screening for all current T3i personnel. All drug screening includes testing for the following drugs, at a minimum: Marijuana (CBD, hemp oil, and other cannabidiol use may result in a positive result), cocaine, amphetamines, opiates, 6‑monoacetylmorphine, and PCP. Personnel who cannot pass drug screening are not eligible for employment with T3i.Seniority levelMid‑Senior levelEmployment typePart‑time, on callJob functionOtherIndustriesDefense and Space ManufacturingReferralsReferrals increase your chances of interviewing at T3i, Inc. by 2xSign up for job alertsSign in to set job alerts for “Support Specialist” roles. #J-18808-Ljbffr