Account Executive, Mid-Market Sales

OverviewEquinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryThe Account Manager (French-speaking) Retention is responsible for managing and expanding existing mid-market accounts for Equinix solutions, with a strong focus on customer retention, contract renewals, and revenue protection. The majority of customer interactions are conducted via phone and email, with occasional visits to local clients.ResponsibilitiesBuilding & Maintaining Customer Relationships: Develops and maintains strong relationships with key stakeholders in assigned French-speaking accounts, acts as the primary point of contact for customer issues, ensuring timely and effective resolution, conducts regular Business Reviews and occasional Executive Briefings in French.Leveraging Internal Teams & Channel Partners: Coordinates with internal teams (Sales Engineers, Solutions Architects, Customer Care, Sales Operations, etc.) and external partners (resellers, strategic alliances) to deliver comprehensive solutions; utilizes partner networks to identify and develop cross- and upsell opportunities within existing accounts.Account & Contract Management: Analyzes and documents the customer landscape, with special attention to contract terms, renewal dates, and notice periods; develops account plans focused on retention and expansion of existing business; proactively manages contract renewals, identifying at-risk customers and leading renewal negotiations to protect revenue.Solution Selling: Identifies customer needs, challenges, and technical requirements, recommending appropriate Equinix solutions; presents and adapts the full suite of Equinix offerings to meet specific customer requirements; leverages external partners to develop new solutions and explore additional business opportunities.Negotiation & Offer Management: Leads commercial and contract negotiations, using internal resources as needed to secure optimal terms; understands commercial levers and develops initial recommendations for deal structures.Pipeline & Forecast Management: Maintains and monitors the opportunity pipeline in Salesforce (SFDC), ensuring accurate forecasting and identifying churn risks; prioritizes accounts to achieve sales objectives and maintain a healthy pipeline.QualificationsBachelor’s degree or equivalent professional experienceProven years of relevant experience in account management, ideally within IT/technologyNative in French and Fluent in English (written and spoken)Experience with complex contract structures, renewals, and churn managementStrong communication, relationship-building, and negotiation skillsKnowledge of technology sales, particularly in colocation and digital infrastructure, is a plusExperience managing contract renewals, notice periods, and commercial negotiations is essentialAbility to work cross-functionally and leverage internal and external resources to maximize customer valueEEO NoticeEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. #J-18808-Ljbffr