Installation and Operations Manager

Il y a 7 jours

Lyon, Auvergne-Rhône-Alpes, France JD.COM Temps plein

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1.Assess the operational readiness of shortlisted DSPs, 3PLs and specialist service providers.
2.Lead operational onboarding and implementation of new partners.
3.Manage key service-provider relationships, including quality, capacity, KPIs and improvement actions.
4.Lead projects related to new markets, services and network expansion.
5.Support the rollout of home-installation services across Europe.
6.Develop and improve operational processes and SOPs.
7.Coordinate cross-functional actions and drive risks and bottlenecks through to resolution.
8.Support capacity planning and peak readiness. Occasionally visit service providers or operational locations for key project milestones.

1.5+ years of relevant experience in last-mile logistics, home delivery, transportation, field services or a comparable environment.
2.Experience working with 3PLs, DSPs, subcontractors or other external service providers.
3.Strong project-management and implementation experience.
4.Experience managing operational performance through KPIs and SLAs.
5.Strong stakeholder-management and problem-solving skills.
6.Comfortable working in a fast-changing international environment, bringing structure and planning while
7.remaining adaptable and constructively challenging existing ways of working when needed.
8.Comfortable working independently across multiple countries and projects.

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