CX Operations Lead – SaaS

il y a 2 jours


Paris, France Shiftmove Temps plein

A technology-driven company in Paris is seeking a CX Operations Manager to enhance their Customer Success organization. This role involves owning the operationalization of workflows, providing insights on retention performance, and developing scalable processes within a SaaS environment. The ideal candidate will have extensive experience in Customer Success Operations, a strong analytical ability, and fluency in both French and English. This position offers competitive benefits and a hybrid work model.
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