Pathology Team Leader

Overview Clinisys est un fournisseur mondial de solutions et d’expertise en informatique diagnostique intelligente, conçues pour redéfinir le laboratoire moderne dans les domaines des soins de santé, des sciences de la vie et de la santé publique. Des millions de résultats diagnostiques et d’analyses de données sont générés chaque jour grâce à la plateforme et aux solutions cloud de Clinisys, utilisées dans plus de 3 000 laboratoires répartis dans 34 pays. Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer. Role Description As a Team Leader within the Customer Service department, in addition to your role as Project Manager or Project Engineer, you will manage a team of employees and act as the main point of contact for project-related challenges and ongoing client activities within the team. You will communicate with employees about the current status of projects and contribute to efficient work processes, both within your team and across the Customer Service department. You are the first point of contact for your team members regarding personal and professional matters. You take responsibility for your tasks, ensure proper execution of work, and continuously seek improvements. As a Team Leader, you work in a planned, structured, and communicative manner, fostering a true team spirit. You serve as the link between Clinisys and its employees, always striving to help each team member reach their full potential. As a Team Leader in Customer Service, you will report to the Customer Service Manager for France. Department: Professional Services Manager: Customer Service Manager France Office: Clinisys France Responsibilities Provide guidance and support to employees on all work‑related aspects, such as work planning, vacation, reporting, and escalation. Conduct regular structured consultations with employees covering topics such as ongoing activities and projects, personal working conditions, and employee development. Submit proposals to the Customer Service Manager regarding growth opportunities (and corresponding compensation) for individual employees, employee training (POP), and develop succession and career development plans for your team members, reviewing them with the Customer Service Manager at least twice a year. Recommend improvements to products and services to the Customer Service Manager to enhance delivery timelines and quality. Share substantial knowledge with colleagues. Respond appropriately to reasonable requests from your manager and colleagues. Attend team meetings for France and Europe. Maintain a 50/50 time split between client activities and team management. Contribute to team spirit within Clinisys and actively promote a customer‑focused approach. Profile Education Master's degree or equivalent. Preferably, experience in the healthcare sector. Experience in software project implementation. Experience with Laboratory Information Systems (LIS) or Laboratory Information Management Systems (LIMS). Experience with healthcare communication standards such as HL7, ASTM, IHE, etc. Operating systems, networks, virtualization. Several years of experience in a leadership position. Languages Fluent French. Good level of English. Skills Strong motivational skills – able to complete tasks under challenging circumstances. Excellent verbal and written communication skills, including communicating with clients and technical and non‑technical colleagues at all levels of the organization. High level of commitment and ability to take action when needed. Strong analytical skills. Solution‑oriented, positive mindset. Onboarding As part of our onboarding process, all new employees will be required to attend or travel to the office on their first day of employment. This requirement is essential for onboarding activities, including identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures. #J-18808-Ljbffr