Guestcare Team Leader

il y a 2 jours

Paris, France PGL Travel Temps plein

**THE ROLE**

PGL has a fantastic opportunity for a Guestcare Team Leader to join our team at Chateau de Grande Romaine.

As Guestcare Team Leader you’ll be responsible for leading a team of Guestcare staff to deliver a safe, engaging and enjoyable experience to our guests in a residential outdoor setting, supporting the smooth running of the operation to ensure our guests' needs are met.

Key responsibilities include:

- Ensuring effective customer care is delivered;
- Coordinating with Tour Leaders, Group Leaders and the activity department to provide each guest with a quality experience;
- Implementing and monitoring standards and procedures;
- Liaising with party leaders and guests to ensure expectations are met and problems resolved;
- Ensuring the ongoing training and development of Tour Leaders & Group Leaders and keeping accurate records for the Recruitment and Learning and Development teams’ use;
- Assisting with centre specific duties associated with a residential children’s activity centre;
- Attending any training courses as directed by the Guestcare Manager or General manager;
- Regularly reviewing own targets and work towards the achievement of agreed objectives.

**IS THIS YOU?**

**The package**

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

A generous benefits package including annual leave accrual, birthday leave, pension & death in service cover
Enjoy a range of employee perks including PGL discounted holidays, partner offers (such as Anytime Fitness) and 20% discount in all our on-site shops
Health and wellbeing support through our Employee Assistance Programme and health cashback plan

For a full Job Description and Personal Specification please click here

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