Onsite IT Support Engineer L2

**Join HCLTech "Certified Global Top Employer 2025"** HCLTech is a global Tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac. We are seeking a dedicated and skilled **Onsite IT Support Engineer L2**to join our IT team in Paris (75). As the **Onsite IT Support Engineer L2**, you will provide day to day local **Tasks and Responsibilities** - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Should have basic knowledge of Mac operating system, to support Apple pc users. - Install, upgrade, support and troubleshoot for printers, computer hardware. - Performs general preventative maintenance tasks on computers, laptops, printers. - Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. - Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. - You will mentor and assist L1 technicians in their work and provide support to L3 Engineers in resolving tickets. **Job Requirements** - Bachelor’s Degree or equivalent in Computer Science or related field. - Minimum of 4 years of IT experience and 2-3 Years’ experience in Windows Desktop support. - CompTIA A+, Microsoft Certified Professional (MCP) or better. - Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Good experience with Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. - Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. - Proven analytical, troubleshooting and problem-solving skills. - Proven ability to multi-task, effectively determine priorities and meet SLA’s. - Excellent communication relationship-building and internal customer service skills. - Adaptable and flexible in a fast-changing industry and work environment. - This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. - Willing to work off-hours and weekends when required for projects or emergency support. - Fluent in French and good level of English (written/spoken) **Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.** **Why become an HCLTechie?** At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive. We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech: - Comprehensive benefits package. - Global career opportunities and mobility. - Flexible work environment supporting work-life balance. - Exciting projects and upskilling opportunities to shape your role. - Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more. **Job Types**: Full-time, Permanent Application Question(s): - We must fill this position urgently. Can you start immediately? - Are you legally authorized to work in France? **Language**: - fluent French and English (required) License/Certification: - French ID card or French Passport (required)