Trilingual Technical Support Specialist
il y a 4 jours
Trilingual Technical Support Specialist, working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service. Key Responsibilities Oversee end-to-end management of technical incidents via phone support. Promptly resolve technical issues, collaborating with cross-functional teams. Analyze requirements, offering effective solutions for client needs. Ensure compliance with Service Level Agreements in all client interactions. Clearly communicate technical information to diverse audiences. Efficiently manage tickets, prioritizing based on urgency and impact. Collaborate with internal teams to elevate and resolve high-priority issues. About You You're organized, independent and proactive, and taken an active interest in your work You demonstrate empathy and a strong sense of customer relationship You have good analysis capacities and enjoy problem-solving You're good at verbal and written communication You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge You master the network domains, VoIP, TCP/IP, internet, etc. You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with. You are fluent in French, English and Spanish. Knowledge of the Zendesk, Jira and Salesforce tools is appreciated Joining our team means Enjoying a balanced work environment and benefits designed with your well-being in mind: Benefits that take care of you 100% coverage of individual health insurance. 6 weeks of paid leave. Making everyday life easier A hybrid work organization with remote work and a €20 gross monthly allowance. A sustainable mobility package of up to €700 per year (including 50% of the Navigo pass) or a €300 annual fuel allowance, depending on your mode of transportation. A warm team spirit A friendly atmosphere within a multicultural team. Regular team moments through afterworks and various activities. Relaxation spaces to recharge during the day: sports, piano, video games… Giving meaning to your work One day per quarter dedicated to volunteering with Numérique pour Tous. For us, compensation is not a taboo topic We’ll be happy to discuss it very early in the process 😊 and offer the fairest package based on your experience. #J-18808-Ljbffr
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Trilingual Technical Support Specialist
il y a 4 jours
Montrouge, France Ringover North America Temps pleinJoin to apply for the Trilingual Technical Support Specialist role at Ringover North America. Job Description As a Trilingual Technical Support Specialist working directly with the Support Team Lead, you will be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated...
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Trilingual Tech Support Specialist
il y a 4 jours
Montrouge, France Ringover France Temps pleinA leading telecommunications company is seeking a Trilingual Technical Support Specialist to ensure smooth resolution of technical incidents and client requests. In this role, you'll manage technical incidents via phone support, resolve issues in collaboration with teams, and communicate effectively with diverse audiences. Fluency in French, English, and...
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Technical Customer Support Specialist
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Montrouge, France Ringover Temps pleinAs an **Technical Support Specialist,** working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service. **Key Responsibilities**: - Oversee end-to-end management of technical...
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Technical Training Manager M/F
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Montrouge, France Crédit Agricole Group Temps pleinWhat is the opportunity? CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across...
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Montrouge, France Ca Cib France Temps pleinLa Direction IT and Operations Services (IOS) a pour objectif de doter CACIB de la meilleure Plateforme IT et Opérations pour maintenir et renforcer la qualité des services rendus à CACIB et de se préparer aux enjeux de croissance et de transformation digitale de CACIB dans les années futures. Vous intégrerez la direction Transaction Banking Services...
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Spécialiste Affaires Réglementaires
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Technicien Support de Proximité H/F
il y a 1 jour
Montrouge, Île-de-France EVERIENCE Temps pleinDescription de l'entreprise Et si vous choisissiez plus qu'un simple job ? A propos de HELPLINE : Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets de transformation autour des nouveaux usages et outils numériques. La société affiche une...
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Technicien Support de Proximité H/F
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Montrouge, Île-de-France HELPLINE Temps pleinDescription de l'entrepriseEt si vous choisissiez plus qu'un simple job ? A propos de HELPLINE :Entreprise française des Services du Numérique (ESN), HELPLINE accompagne depuis 1994 les directions informatiques et métiers dans leurs projets de transformation autour des nouveaux usages et outils numériques.La société affiche une croissance régulière...
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Technical lead expérimenté H/F
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Montrouge, France Crédit Agricole Group Temps pleinLa Direction IT and Operations Services (IOS) a pour objectif de doter CACIB de la meilleure plateforme IT et Opérations pour maintenir et renforcer la qualité des services rendus à CACIB, tout en se préparant aux enjeux de croissance et de transformation digitale dans les années futures.Vous intégrerez la direction Transaction Banking Services (TBS),...
