Customer Experience
il y a 7 heures
Role purpose Ensure a flawless and effortless customer experience to current and potential customers of the marina. Key accountabilities & Decision ownership Be the primary point of contact for current and potential customers to address and resolve issues in an effortless way Ensure a delightful, seamless arrival and departure for our guests Provides information regarding the marina and the different offerings to existing and potential customers Handles all customers’ compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction Acts as an intermediate between sailors and customers prior to the arrival to the marina Proceed with the check in of the boats and ensures all boat documents are aligned with internal processes and legislation Handles all check-in and details of customers in the relevant Customer Relationship system Processes customer transactions and may take payments following established policies and procedure Maintains customer data in the system Replies to customer queries and sends price quotations in line with relevant policies Process phone / email and internet guest reservations. Troubleshoots and resolves issues in a timely and professional manner Create ad hoc needed reports from the systems to share with team or to answer possible questions from the management Handles payment collection and follow-up with clients Core Competencies, knowledge and experience Customer Service attitude Organizational and planning skills Ability to prioritise tasks effectively Attention to detail and problem-solving skills Excellent communication (written and verbal) and presentation skills Negotiation skills High resilience Strong interpersonal skills, a proven team player with a “can do” attitude A creative mind with an ability to suggest improvements Must have professional / technical qualifications High Proficiency in MS Office (MS Excel and ability to create reports, in particular) Fluency in both English and French – verbal and written A third language will be highly appreciated Professional degree / additional qualification as an administrative assistant University degree will be considered a plus #J-18808-Ljbffr
-
Customer Experience
il y a 3 jours
Antibes, Provence-Alpes-Côte d'Azur, France D-Marin | The Selection of Premium Marinas Temps pleinRole purpose:Ensure a flawless and effortless customer experience to current and potential customers of the marina.Key accountabilities & Decision ownershipBe the primary point of contact for current and potential customers to address and resolve issues in an effortless wayEnsure a delightful, seamless arrival and departure for our guestsProvides information...
-
Customer Experience
il y a 8 heures
Antibes, France D-Marin | The Selection of Premium Marinas Temps pleinCustomer Experience / Front Office Representative Ensure a flawless and effortless customer experience to current and potential customers of the marina. Key Accountability & Decision Ownership Be the primary point of contact for current and potential customers to address and resolve issues in an effortless way Ensure a delightful, seamless arrival and...
-
Customer Experience
il y a 4 semaines
Antibes, France D-Marin | The Selection of Premium Marinas Temps pleinRole purpose: Ensure a flawless and effortless customer experience to current and potential customers of the marina. Key accountabilities & Decision ownershipBe the primary point of contact for current and potential customers to address and resolve issues in an effortless way Ensure a delightful, seamless arrival and departure for our guestsProvides...
-
Customer Experience
il y a 3 jours
Antibes, France D-Marin | The Selection of Premium Marinas Temps pleinRole purpose: Ensure a flawless and effortless customer experience to current and potential customers of the marina. Key accountabilities & Decision ownershipBe the primary point of contact for current and potential customers to address and resolve issues in an effortless way Ensure a delightful, seamless arrival and departure for our guestsProvides...
-
Marina Guest Experience
il y a 12 heures
Antibes, France D-Marin | The Selection of Premium Marinas Temps pleinA premium marina service provider seeks a Customer Experience / Front Office Representative in Antibes. This role involves ensuring a flawless customer experience, handling check-ins, and resolving customer issues efficiently. The ideal candidate will have a strong customer service attitude, be proficient in MS Office, and fluent in both English and French....
-
Customer Product Owner
il y a 1 semaine
Antibes, France Builder.ai - What would you Build? Temps plein**About us** Innovation is fuelled by the power of possibilities. A few years ago, it was virtually impossible to innovate because building software needed a degree, it was simply too expensive, too complex, too risky and ultimately too inefficient. That’s why only 16% of projects were ever done on budget and 78% failed. We're changing that. We’re...
-
Marina Front Office
il y a 12 heures
Antibes, France D-Marin | The Selection of Premium Marinas Temps pleinA luxury marina management company based in Antibes is seeking a Customer Service Representative. The role focuses on ensuring a seamless experience for marina customers, handling reservations, and resolving issues effectively. Candidates should have strong communication skills in both English and French, a customer service background, and proficiency in MS...
-
Customer Success
il y a 5 jours
Antibes, France INNBOX Temps plein**MISSIONS PRINCIPALES DU POSTE**: Le/ la Customer Success chez INNBOX est le garant de la performance, de l’image et du bon fonctionnement de son site. Il/ elle veille à offrir une expérience client fluide et de qualité, tout en contribuant au développement commercial et la gestion opérationnelle de l’entreprise. Le/la Customer Success est...
-
customer service representative
il y a 1 semaine
Antibes, Provence-Alpes-Côte d'Azur, France IFF Temps pleinJob SummaryAssure la gestion des commandes clients, le suivi des livraisons et la résolution des problèmes liés à la disponibilité des produits. Il/elle est l'interface entre les clients, les équipes internes (planning, logistique, production) et contribue à garantir la satisfaction client en assurant une communication fluide et proactive.IFF est un...
-
1 Chargé(E) de Projet Marketing
il y a 5 jours
Antibes, France IBSA PHARMA Temps pleinNOTRE SOCIETE IBSA Pharma est la filiale française d’IBSA, groupe pharmaceutique international basé en Suisse. IBSA Pharma est au cœur de Sophia Antipolis, première technopole européenne, IBSA Pharma s'est développé depuis les années 80 dans 8 domaines thérapeutiques en France pour apporter des produits dans des formes galéniques optimisées...
