Customer Experience
il y a 5 jours
Role purpose: Ensure a flawless and effortless customer experience to current and potential customers of the marina. Key accountabilities & Decision ownershipBe the primary point of contact for current and potential customers to address and resolve issues in an effortless way Ensure a delightful, seamless arrival and departure for our guestsProvides information regarding the marina and the different offerings to existing and potential customersHandles all customers' compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfactionActs as an intermediate between sailors and customers prior to the arrival to the marinaProceed with the check in of the boats and ensures all boat documents are aligned with internal processes and legislationHandles all check-in and details of customers in the relevant Customer Relationship systemProcesses customer transactions and may take payments following established policies and procedureMaintains customer data in the systemReplies to customer queries and sends price quotations in line with relevant policiesProcess phone /email and internet guest reservations.Troubleshoots and resolves issues in a timely and professional mannerCreate ad hoc needed reports from the systems to share with team or to answer possible questions from the managementHandles payment collection and follow-up with clients Core Competencies, knowledge and experienceCustomer Service attitude Organisational and planning skillsAbility to prioritise tasks effectivelyAttention to detail and problem-solving skillsExcellent communication (written and verbal) and presentation skills Negotiation skillsHigh resilienceStrong interpersonal skills, a proven team player with a "can do" attitudeA creative mind with an ability to suggest improvementsMust have professional / technical qualificationsHigh Proficiency in MS Office (MS Excel and ability to create reports, in particular)Fluency in both English and French – verbal and writtenA third language will be highly appreciated Professional degree/ additional qualification as an administrative assistant University degree will be considered a plus
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Customer Experience
il y a 5 jours
Antibes, Provence-Alpes-Côte d'Azur, France D-Marin | The Selection of Premium Marinas Temps pleinRole purpose:Ensure a flawless and effortless customer experience to current and potential customers of the marina.Key accountabilities & Decision ownershipBe the primary point of contact for current and potential customers to address and resolve issues in an effortless wayEnsure a delightful, seamless arrival and departure for our guestsProvides information...
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Customer Experience
il y a 5 jours
Antibes, France D-Marin | The Selection of Premium Marinas Temps pleinRole purpose: Ensure a flawless and effortless customer experience to current and potential customers of the marina. Key accountabilities & Decision ownershipBe the primary point of contact for current and potential customers to address and resolve issues in an effortless way Ensure a delightful, seamless arrival and departure for our guestsProvides...
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customer service representative
il y a 1 semaine
Antibes, Provence-Alpes-Côte d'Azur, France IFF Temps pleinJob SummaryAssure la gestion des commandes clients, le suivi des livraisons et la résolution des problèmes liés à la disponibilité des produits. Il/elle est l'interface entre les clients, les équipes internes (planning, logistique, production) et contribue à garantir la satisfaction client en assurant une communication fluide et proactive.IFF est un...
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Sales Associate
il y a 2 semaines
Antibes, France Smallwood's Yachtwear Temps plein**About Us**: At Smallwood’s, we pride ourselves on delivering the highest quality uniforms and service to yacht crews across the globe. We are passionate about the yachting industry and dedicated to providing exceptional service to our clients. Join our dynamic team and be part of an exciting industry! **Position Overview**: We are looking for an...
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Network Security QA Engineer
il y a 2 jours
Antibes, France Fortinet Temps pleinJoin or sign in to find your next jobJoin to apply for the Network Security QA Engineer role at Fortinet4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job Description Summary: Fortinet is looking for a Network QA Engineer to join the EMEA Customer Readiness Testing team in Sophia Antipolis Technical...
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Senior Account Manager
il y a 2 semaines
Antibes, Provence-Alpes-Côte d'Azur, France IFF Temps plein 80 000 € - 120 000 € par anJob SummaryAre you ready to take your skills to the next level and make a real impact?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.AsSeniorAccount Manager, you will have the opportunity to make immediate contributions to our sales growth initiatives...
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Product Manager
il y a 1 jour
Antibes, France Backlight Temps pleinAt Backlight, our vision is to dramatically improve every stage of the video and entertainment content lifecycle from creation through monetization. We share a culture of mutual trust and respect, inclusivity, and a passion for making an impact in the lives of our customers. Backlight Streaming delivers leading cloud-native solutions for OTT, monetization...
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Promotional Staff
il y a 1 jour
Antibes, France AMP Ireland Temps plein**Shot Staff Wanted in Antibes!** **Love the nightlife of Antibes? Want to get paid while having fun? Join our team!** - Sell and promote Jäger Bombs and Tequila Rose on the venue floor - Upsell to customers and enhance their experience **Why Join Us?** - High Pay - Saturday Shifts, Some Fridays - Fun, Friendly Environment **What We Need**: - Outgoing...
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Stagiaire Customer Care
il y a 5 jours
Antibes, France MiYé Temps plein**À propos du poste** Nous recherchons un stagiaire ou une stagiaire Community Manager pour rejoindre notre équipe dynamique. Ce stage vous permettra de développer vos compétences en gestion de communauté et en communication digitale, tout en contribuant à la stratégie marketing de notre entreprise. Vous aurez l'opportunité de travailler sur divers...
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Technical Manager
il y a 2 semaines
Antibes, France Hill Robinson Temps plein**Objectives and Responsibilities** - The Technical manager will work closely within a Client Service Centre composed of other fellow Yacht Managers and Account Managers and be responsible for overseeing the day to day technical requirements, handle insurance claims, perform ISM/ISPS/MLC Internal Audits on behalf of the Company, maintain yacht’s Class &...
