Customer Service Specialist

Are you our next Customer Service Specialist?At Breas, we are dedicated to improving the quality of life and care for respiratory patients worldwide through our unwavering commitment to innovation and quality. Because when you can’t breathe, nothing else matters.That’s why a career at Breas Medical is so meaningful. We take great pride in making a difference. Changing people’s lives for the better, little by little, day by day.Our customer service team plays a vital role as a key point of contact for both customers and internal departments. A positive, can-do attitude is essential for success in this role, as we strive to provide exceptional support and ensure the best outcomes for our customers.Main responsibilitiesAs a Customer Service Specialist at Breas, you will provide essential administrative support to ensure smooth operations within the Customer Services Team. Your role will involve handling customer inquiries, processing orders and invoices, and maintaining accurate records. You will also assist with office coordination, sales team support, and general administrative tasks to help deliver excellent service to our customers.Handle customer and patient inquiries via phone and emailProcess sales orders, invoices, and customer credits using the JDE SOP systemManage order filing, shared inbox inquiries, and dispatch requestsMaintain records of trial machines and support the sales team with updatesAssist with credit control and general administrative tasksCoordinate office supplies, visitor refreshments, and event logisticsSupport the organization of French education/study daysAny other administration tasks that are requiredTo be successful in this job, we believe that you possess the following requirements and skills.To succeed in this role, you should be a self-motivated and highly organized team player with strong relationship-building skills. A customer-focused mindset, attention to detail, and a proactive, can-do attitude are essential. Excellent communication skills and the ability to work diligently in a fast-paced environment will help you thrive in this position.Required Skills & QualificationsGood numeracy and literacy skills (minimum GSCE Mathematics and English)Customer service experience preferredGood IT skills, including Sales Order Processing systems, Excel, and WordExcellent verbal and written communication skillsThis position is based in our office in Lyon, France.To apply, please submit your resume and any other relevant materials. We look forward to hearing from you.Please note that we work with continuous recruitment.More About UsBreas Medical is a global company headquartered in Sweden, with over 30 years of expertise in ventilation, airway clearance, and sleep solutions. We are passionate experts dedicated to respiratory care, with unwavering focus on the patient and the caregiver, delivering high quality and reliable products. We respond to your changing needs with agility, and while growing globally, we take customer care personally. Our solutions cover a broad range of devices, consumables, service solutions, educational & training programs, and comprehensive connectivity capabilities to improve the quality of life of patients, from hospital to home.Breas Medical employs over 300 people globally. Our solutions reach 50 countries around the world, and we manufacture our product in four countries: China, UK, Sweden, and the US.Find out more about Breas:educationbybreas.combreas.comWant to speed up your application process?Here you can choose to login with LinkedIn. By doing this we will fetch your name, title, current position, and email or you can just proceed with filling in your details in the form below.The link to your LinkedIn profile can be found hereI agree that my personal information is handled in accordance with the following privacy notice #J-18808-Ljbffr